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unsatisfied with sundown purchase and support


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I ordered and purchased a saz-3500d v2 on May 3 and from soundsolutionsaudio and shipped out may 5th and received on may 7th. Hooked it up to my 2 fi audio dual 1ohm subwoofers that are wired to 1Ohm. barely any bass. I had my 2 saz1500d ran each to their own sub wired at .5ohms before the purchase and changed the wiring to series on both subs and parallel outside the box for 1ohm and had one of my saz1500d hooked up to them. had no problems with the saz1500d at 1ohm. so a friend and I took my subs out to check everything. checked the ohms with my dmm, did the volt battery test to see if subs are both in phase, hooked up to my friends rcas and headunite.

so I filled out a RMA with sundown and had to pay to ship it to them for warranty after I emailed ssa. sweet. now im over $1000 for this amp and have to wait longer. so waited for the authorization and ended up sending it fedex on may 15th. well it got there on Saturday and their not open so it was delivered on Tuesday may 20th since they don't deliver on Mondays. great.. even longer wait. didn't hear from them so I emailed on Thursday the 26th if they got the amp even though I knew they did with the tracking number and got a reply that they did and give them some time to look at it. on the 29th I got a call from them saying they had the same problem with the amp I had and will send out a new amp. good because I wasn't going to take a freaking refurbished amp. so I get the amp yesterday the 31st from fedex. I had my daughter this weekend so I didn't bother opening it up since I had no time and I work both days for overtime 3rd shift. I ended up opening it before bed and I give the amp a look over to make sure it was a new one and not the one I sent back to them refurbished.

one of the tabs at the end is so horribly bent upward that there is no freaking way someone who works there didn't see or didn't know that the damage happened to the amp. im so freaking pissed at waiting this long for a freaking working amp; by the way haven't hooked it up yet as I got off of work at 7AM and not even sure if I want to keep the damn amp. i need another saz-3500d v2 for my setup for 4 fi audio 12" Qs but now i don't want to purchase the last amp. how did this amp get through visually at all. i have owned 3 sundown amps. i still own 2 of them my saz1500d's and owned a saz3000d that i had hooked up to my fi BTL fully loaded subwoofer. but this just ridiculous. if this is what i get after sending a amp that should be working in the first place like it should without turning the subwoofer level on deck all the way up and over 1/2 gain. and its the tab that i actually use to screw that amp down. i would like to send it back never hooked up and get my refund and ill take the hit on 2 times sending the amps back and purchase a different companys product.

05 dodge magnum rt

DEH-80PRS

Rockford fosgate T600.4

st200 tweeters

Sundown Neo Pro 6.5 v2's

2 Saz-3500v2- Toolmaker dual 1/0 inputs

2 Sundown ZV4 12" D1

1/0 Sky High Power wire OFC

3 XS D3100- Toolmaker battery terminals

Mechman 320 Amp Alt

Smd Voltmeter

KnuKoncept 1/0 OFC

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How can a employee not see this or even send it out? Pictures talk for themselves.

20140601_081755.jpgURL=http://s1161.photobucket.com/user/martinzidek/media/20140601_081746.jpg.html]20140601_081746.jpg[/url]

05 dodge magnum rt

DEH-80PRS

Rockford fosgate T600.4

st200 tweeters

Sundown Neo Pro 6.5 v2's

2 Saz-3500v2- Toolmaker dual 1/0 inputs

2 Sundown ZV4 12" D1

1/0 Sky High Power wire OFC

3 XS D3100- Toolmaker battery terminals

Mechman 320 Amp Alt

Smd Voltmeter

KnuKoncept 1/0 OFC

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It gets by everyone cause they don't package it themselves.

It gets packaged at the manufacturers site and shipped off with bent product or not, and then it goes out to a customer to find out it is defective in some way mechanically, electrically or cosmetically, there's not much a company can do but either tell a customer to return it or use it.

01 Ford focus ZX3

Pioneer AVH-X491BHS

PPI PC 4800.2

Morel Maximo 6.5" x2

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Exactly what Skullz said... Also that is easy to fix bro just tap it down lightly with a hammer...

Going to move this to Sundown section

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Personally i would bend it back and call it day to have an amp that works, but hey that's me.

When you pay a buck a watt then come and complain cause cheap amps are just that!

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01 Ford focus ZX3

Pioneer AVH-X491BHS

PPI PC 4800.2

Morel Maximo 6.5" x2

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Just out of curiosity how can you be so sure it was bent before they got it? How do you know it wasn't bent upon return shipping? And if it was bent when it got to Sundown maybe it happened due to your faulty packaging. Just some thoughts.

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It came from them directly.

05 dodge magnum rt

DEH-80PRS

Rockford fosgate T600.4

st200 tweeters

Sundown Neo Pro 6.5 v2's

2 Saz-3500v2- Toolmaker dual 1/0 inputs

2 Sundown ZV4 12" D1

1/0 Sky High Power wire OFC

3 XS D3100- Toolmaker battery terminals

Mechman 320 Amp Alt

Smd Voltmeter

KnuKoncept 1/0 OFC

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If you reread what I original wrote they sent me a brand new amp. Not a refurbished amp or the one I sent. And I sent it in the same packaging they sent the first one in.

05 dodge magnum rt

DEH-80PRS

Rockford fosgate T600.4

st200 tweeters

Sundown Neo Pro 6.5 v2's

2 Saz-3500v2- Toolmaker dual 1/0 inputs

2 Sundown ZV4 12" D1

1/0 Sky High Power wire OFC

3 XS D3100- Toolmaker battery terminals

Mechman 320 Amp Alt

Smd Voltmeter

KnuKoncept 1/0 OFC

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