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damaged xp 3000 sender or ups?


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got 3 xp 3000 from amazon today all bnib. one of them was dropped,and the top corner opposite the battery terminal is dented,and has about a 1/16 inch gap hole on a 45 degree angle from being dropped.i would post a pic but haven't figured that out yet. anyway i contacted amazon and ups, and they both said its non returnable cause its hazardous . i plan on pursuing this issue,but in the meantime can i fix this with some epoxy? it rested at 12.8,and i haven't hooked it up to a charger to see if it leaks yet.

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Did you buy it from Amazon, or threw Amazon from another dealer ? If it's from another dealer, that's why. If it's actually sold from Amazon, they should cover it.

So speak to Amazon again (if it's from then and not a dealer selling threw them), explain to them they shipped you a broken sealed hazardous product and they should cover it. Odds are they wont ship the old one back, but will replace it.

truthsayer

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tried to open up a claim with ups, and they said it wasn't eligible,and to contact shipper. Shipper said the same thing.my brother has worked for ups delivering for about 20 years,and he told me to stay on top off them and something will eventually get resolved.the thing is, if i can epoxy it, and it will be fine,I'm ok with that.just don't want it to end up leaking and be trashed.

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Amazon is pretty good with this stuff. Let them know it was damaged in shipping. Iirc they'll give you a prepaid label to send this one back and get you a new one on the way

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Amazon is pretty good with this stuff. Let them know it was damaged in shipping. Iirc they'll give you a prepaid label to send this one back and get you a new one on the way

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Did you buy it from Amazon, or threw Amazon from another dealer ? If it's from another dealer, that's why. If it's actually sold from Amazon, they should cover it.

So speak to Amazon again (if it's from then and not a dealer selling threw them), explain to them they shipped you a broken sealed hazardous product and they should cover it. Odds are they wont ship the old one back, but will replace it.

they were bought through amazon,not a dealer

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