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RebelSon

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  1. Everything except send him an alternator that lives up to what they claim. As someone in the market for a high amp alternator upgrade for my jeep TJ I am thinking twice. You don't pay good money for a crap product. And you damn sure don't pay good money for even worse service. Mistakes happen, I get it. But mechman should have taken better care of the guy. Exchanging the defective product, making the customer pay for the return shipping and then using a 2week cheapest service to get him an alternator that also doesn't work is UNACCEPTABLE. In the very least they should have had the manager or owner of the company call him, apologize to him man to man and then sent that alternator out on oh say 2 or 3 day express? Not overnight but just a gesture of good faith. Even if Mechman sent him two defective Alternators, an on the phone apology goes a LONG way for this customer. I am small business owner. I would NEVER allow a customer to go through something like this without me personally doing EVERYTHING in my power to retain my good name. Integrity is priceless. You can't buy it in a store. Once you've lost it, you've lost it. Hey Mechman. You done screwed the pooch bro's. Wonder what the reviews look like for the Mean Green Alternator .. 1.Do you know what shipping to and from Hawaii costs. Most companies will make you pay return shipping on orders. and return it using standard shipping. and if its really that big of a deal ill reimburse him the $68 he paid for shipping just to keep Mechmans good name (i have no affiliation with mechaman just think they make a quality product and have quality service and i am willing to defend that) 2. while it is unfortunate that he got the wrong one then a defective one. thats just bad luck. you cant really pin the entire reputation of the company on this single instance. look and the 100's of other people who are beyond happy with their mechamn product and the mechman quality of service. 3 We have all received a bad product at one point in our lives. even the best of companies dont catch everything in their Q/C process. it happens thats what they make warranties for. 4 Business lesson 101 Sincere apologies cost you nothing, cement your reputation and earn you money. lots of money. As far as "bad shit happening". I can help you avoid this from happening in the first place- Test your alternator when it is done being built. While testing it, ensure you label it correctly. If a mistake happens, apologize profusely and make sure your customer is taken care of adequately. You don't have to go overboard but you can NEVER let your name be spoken of like this in such a public forum DIRECTLY to the people you market to. Business lesson 202- Marketing. It costs a ton of money to get one single customer to buy your product. That same customer, when fully satisfied, will bring you tons of business and they in turn will bring you business. In an industry such as yours, almost completely web based, you can't afford to rebound from this. That $68 you saved by sticking it this guy is going to cost you 10 fold in the very least to recover from. I have no sympathy for most failing businesses in this country. Many of you haven't got a clue. BTW I am member of oh probably 5 different forums -JeepForum.com, WranglerForum, Lightfighter, AR15.com and this one, just off the top of my head. That $68 you saved was your 1st mistake and your weak ass public "apology" on here was even bigger.
  2. Everything except send him an alternator that lives up to what they claim. As someone in the market for a high amp alternator upgrade for my jeep TJ I am thinking twice. You don't pay good money for a crap product. And you damn sure don't pay good money for even worse service. Mistakes happen, I get it. But mechman should have taken better care of the guy. Exchanging the defective product, making the customer pay for the return shipping and then using a 2week cheapest service to get him an alternator that also doesn't work is UNACCEPTABLE. In the very least they should have had the manager or owner of the company call him, apologize to him man to man and then sent that alternator out on oh say 2 or 3 day express? Not overnight but just a gesture of good faith. Even if Mechman sent him two defective Alternators, an on the phone apology goes a LONG way for this customer. I am small business owner. I would NEVER allow a customer to go through something like this without me personally doing EVERYTHING in my power to retain my good name. Integrity is priceless. You can't buy it in a store. Once you've lost it, you've lost it. Hey Mechman. You done screwed the pooch bro's. Wonder what the reviews look like for the Mean Green Alternator ..
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