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About EugeneGAudio

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  1. Description Leading online Audio Equipment retailer specializing in internet-based sales and customer service. Our products include, but are not limited to: Car Audio (Amplifiers, Speakers, Subwoofers, etc.) Marine Audio (Marine Grade Speakers, Amplifiers, Wires, Receivers, etc.) Pro Audio and DJ Equipment (Speakers, Amplifiers, Lighting, Microphones, Cases, etc.) Recording Equipment (Monitors, Controllers, Mixers, Headphones, Microphones, etc.) The Technical Support/Customer Service Representative provides: Existing customers as well as potential customers with exceptional customer service experiences as the first point of contact with our company Technical support for any issues they may experience with their order. This may include, but is not limited to, proper connection, diagnosing of potential defects in any and all of our audio products. The Technical Support/Customer Service Representative role requires responses to a high volume of emails; performing product troubleshooting with product manuals and one’s own experience/knowledge. Keeping customers updated by communicating with various internal departments, tracking work done by others, and clearly documenting all steps taken on a path to resolution, and ultimately customer satisfaction. Requirements Prior knowledge of Car Audio and/or Pro Audio Equipment is required Ability to communicate effectively with clients, coworkers, and product manufacturers during potentially stressful situations Multi-Tasking; quickly responding to requests in addition to current tasks being performed Ability to type at least 50 Word Per Minute; creating concise and clear documentation Knowledge of Microsoft Word and Excel Thorough internet search and research abilities Clear and fluent command of the English language, pleasant speaking voice, and customer service experience OFFERING COMPETITIVE WAGES OF $15.00+ PER HOUR! DEPENDANT UPON ABILITY/KNOWLEDGE WORK FROM HOME! 16-24 HOURS PER WEEK. SATURDAY + SUNDAY ARE A MUST EMAIL RESUME TO: [email protected]
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