WCA Rusty Posted September 8, 2012 Report Share Posted September 8, 2012 So since DC is a build house and not a retailer its really odd for someone to knock on the office doors but last week thats what happened, The man on the other side said he drove 4 hours because of a woofer issue that the 2 different shops he had working on it could not figure out. They both had blamed the subwoofer for it not being able to handle 2000 watts. He explained to me he had spent a lot of money on our product and was really unhappy with it. its rms is at 2200 so he would expect it to take the 2000 watt amp he had it hooked up to. He explained he had purchased a DC XLm2 12 from a retailer and it was getting stinky quick and could not keep up with the rest of the system. He explained the system sounds great at low volume but there is a point on the volume knob that the bass stops getting louder but the rest of the system keeps going. I knew right then what was going on and said OK lets go take a look at it. His bass section of his system was a 4 volt headunit that feeds an EQ with high voltage outputs that then goes into a 2000 watt amp thats wired at 1 ohm. Should be an easy task for a XLm2 right. Just glancing at the settings It appeared it was probably all too high. I had just the tool to show him what was going on. I could have explained it to him but this guy didnt really know me so I could be some guy working at a shop just pointing the finger in a different direction. The better way is to get out the DD-1 and explain how it works, So thats what I did, I explained what a gain on an amp is for and how deck/eq voltage works. How over gaining an amp will cause an amp to run out of useable power before you run out of volume knob and how it will produce dirty power and how that effects the operating temp of the sub. He tells me he normally runs his deck at volume 22. So we hook up the DD-1 to the outputs of the headunit and its well within his clean useable volume clicks. What was good about doing this first is now he understands the way the DD-1 works, He was able to see how about 95% of the deck volume was all clean and how only the last couple clicks were dirty and lit it up. When we got to the outputs of the amp we were able to get to volume 12 when the distortion light came on, because he understood the way it works from the previous settings we went through, it clicked right away what the issue was for the guy. I think he was just relieved to understand car audio better and to also know exactly where the problem was, not just guess work and finger pointing. So basically we got a guy that rolls at volume 22 but gets dirty at 12. We adjusted his settings on the 2000 watt amp so that he could get the most clean power out of it at the volume he listins to. No more subwoofer heat issues and the sub now continues to get louder in a linear way with the rest of the system all the way up through the volume clicks, no more leveling off early and smelling. Huge thanks to steve, awesome job on the tool. from a manufacturers stand point, if that customer had not come out and got dialed in with the DD-1 he would just be a guy out there unhappy with his system, that includes being unhappy with us. But because we were able to tune his system and show him where the real issue was I think we have made a happy DC customer for life. 24 Quote DC AUDIO Phone Number 1(855)SPL-DBZZ Built by Competitors, for Competitors. Link to comment Share on other sites More sharing options...
SnowDrifter Posted September 8, 2012 Report Share Posted September 8, 2012 Nice!!!!! Quote ~~~~~~~~SAY NO TO PHOTOBUCKET~~~~~~~~ Snow's DD-1 tracks here: https://www.stevemeadedesigns.com/board/topic/167433-snows-dd-1-tracks/ My take on OFC vs CCA: https://www.stevemeadedesigns.com/board/topic/110381-things-that-piss-you-off-in-the-car-audio-world/?do=findComment&comment=2461444 Link to comment Share on other sites More sharing options...
TylerParrish Posted September 8, 2012 Report Share Posted September 8, 2012 i wish someone would give me a free tune with the DD-1.... ;( Quote What the f**k is an appropriate signature supposed to look like?2013 Kia Forte Koup Pioneer AVH-X4600BT iDMax 12 DD M1c @ 2 ohms Rockford Prime 200.2 Pioneer 6.75" Comp Set XS S3400, D2700 Project DB Battery Terminals Axxess ASWC Stinger HPM Everywhereeee 90 Sq. Ft. of Stinger Roadkill Stock Alt Stuff To Come Sundown X-12 New Amp New Comps 4 Channel Amp My Current Build: http://www.stevemeadedesigns.com/board/topic/167462-13-kia-forte-koup-dd-setup/ My Old Build: http://www.stevemead..._+2000 +mustang Avatar Courtesy of SnowDrifter Link to comment Share on other sites More sharing options...
WastedTalent Posted September 8, 2012 Report Share Posted September 8, 2012 Think that shows that knowledge is the best along with having the right equipment. How the 2 shops couldn't figure it out, says pretty inexperienced (at least with that part of car audio) or just doesn't have the right tools. In any case, that's actually a great story. If only people were always like that. Quote Sheena = pedobear Link to comment Share on other sites More sharing options...
Slobalt7 Posted September 8, 2012 Report Share Posted September 8, 2012 Sounds like some great customer service! Quote Yeah, it's slower than your bowel movements. Link to comment Share on other sites More sharing options...
Wicks Posted September 8, 2012 Report Share Posted September 8, 2012 Great customer service Rusty! I'm anxious to get my XLm2's rolling soon! Quote This post sent with 100% recycled electrons. 2004 BMW M3Mechman 280A 2 - XS Power XP30001 - XS Power D375 500F of Maxwell SuperCaps (soon to be 1000F) iPadMini2Dash mounted O-scopeAudison bitOne (Remote DRC MP) Highs Amp - PPI Art A404 Hertz HSK130 (HSK165 waiting...) DC Audio DC9.0K 2- DC Audio XL12m2LEGAL - 147.3dB @ 41Hz OUTLAW - 150.2dB @ 45Hz OUTLAW - 145.7dB @ 30Hz JUNE 2014 SOTM WINNER 2014 COLORADO PEOPLE'S CHOICE WINNER SOTM BUILD:http://www.stevemeadedesigns.com/board/topic/141656-wicks-e46-m3-build-bass-turbo-button-and-a-big-new-addition/page-68#entry2802026 Link to comment Share on other sites More sharing options...
CJ18 Posted September 8, 2012 Report Share Posted September 8, 2012 (edited) That is awesome right there! Edited September 8, 2012 by CJ18 Quote Link to comment Share on other sites More sharing options...
Wicks Posted September 8, 2012 Report Share Posted September 8, 2012 (edited) Think that shows that knowledge is the best along with having the right equipment. How the 2 shops couldn't figure it out, says pretty inexperienced (at least with that part of car audio) or just doesn't have the right tools. In any case, that's actually a great story. If only people were always like that. ^agree I'd go back to those shops and raise some hell! Gain settings should be the first thing they check, if they knew what they were doing... I'm guessing they were pretty quick to try and sell him something else? Edited September 8, 2012 by Wicks Quote This post sent with 100% recycled electrons. 2004 BMW M3Mechman 280A 2 - XS Power XP30001 - XS Power D375 500F of Maxwell SuperCaps (soon to be 1000F) iPadMini2Dash mounted O-scopeAudison bitOne (Remote DRC MP) Highs Amp - PPI Art A404 Hertz HSK130 (HSK165 waiting...) DC Audio DC9.0K 2- DC Audio XL12m2LEGAL - 147.3dB @ 41Hz OUTLAW - 150.2dB @ 45Hz OUTLAW - 145.7dB @ 30Hz JUNE 2014 SOTM WINNER 2014 COLORADO PEOPLE'S CHOICE WINNER SOTM BUILD:http://www.stevemeadedesigns.com/board/topic/141656-wicks-e46-m3-build-bass-turbo-button-and-a-big-new-addition/page-68#entry2802026 Link to comment Share on other sites More sharing options...
corona_jeff Posted September 8, 2012 Report Share Posted September 8, 2012 Nice work, Bossman! Quote Link to comment Share on other sites More sharing options...
WCA Rusty Posted September 8, 2012 Author Report Share Posted September 8, 2012 Thanks everyone !! Quote DC AUDIO Phone Number 1(855)SPL-DBZZ Built by Competitors, for Competitors. Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.