TrunkMuzik Posted August 7, 2014 Report Share Posted August 7, 2014 Ha! I received a sub with a damaged surround and was basically called a liar by sundown by saying it was my fault. They won't fix it under warranty because they said I did it during mounting. I never mounted it and the fresh mounting holes with glue still in them from the factory show that. I sent pictures fresh out the box and I'm stuck with a $400+ paperweight in my living room now. Last time I buy sundown I guess. Quote Without music, life would be an error Link to comment Share on other sites More sharing options...
Kyblack76 Posted August 7, 2014 Report Share Posted August 7, 2014 damn .... Quote SMD SUPER SELLER The Burban Build Blazer Build sold Acura trunk build sold Link to comment Share on other sites More sharing options...
dolarbilz Posted August 7, 2014 Report Share Posted August 7, 2014 (edited) Pictures You can recone it as well.So its not a paper weight. I know you feel you shouldn't have to spend more money. Edited August 7, 2014 by dolarbilz Quote Link to comment Share on other sites More sharing options...
Keith77 Posted August 7, 2014 Report Share Posted August 7, 2014 PIcs of sub Quote Thats cool. Im way too old to be upset by shit like that. Your name is winston. Your own parents hated you even before you were born. My penis is bigger than your penis I'm far from loud and my roof/headliner flaps around like Adam's ass on a windy day. I think it depends more on the structure of the vehicle. Link to comment Share on other sites More sharing options...
sundownz Posted August 7, 2014 Report Share Posted August 7, 2014 Ha! I received a sub with a damaged surround and was basically called a liar by sundown by saying it was my fault. They won't fix it under warranty because they said I did it during mounting. I never mounted it and the fresh mounting holes with glue still in them from the factory show that. I sent pictures fresh out the box and I'm stuck with a $400+ paperweight in my living room now. Last time I buy sundown I guess. Actually you were issued an RMA # to send it in for examination; we cannot make a decision without seeing the product. Quote - Jacob Fuller - Owner, Sundown Audio - Sundown Audio on FACEBOOK - Please DO NOT PM ME -- use my email address -- [email protected] Link to comment Share on other sites More sharing options...
yurvalentine Posted August 7, 2014 Report Share Posted August 7, 2014 Ha! I received a sub with a damaged surround and was basically called a liar by sundown by saying it was my fault. They won't fix it under warranty because they said I did it during mounting. I never mounted it and the fresh mounting holes with glue still in them from the factory show that. I sent pictures fresh out the box and I'm stuck with a $400+ paperweight in my living room now. Last time I buy sundown I guess. Actually you were issued an RMA # to send it in for examination; we cannot make a decision without seeing the product. This sounds a tad more like what I would expect, or at least what I would hope. Quote Link to comment Share on other sites More sharing options...
sundownz Posted August 7, 2014 Report Share Posted August 7, 2014 I have yet to see a hole as indicated in the photos in a product that has passed through our QC process; so we would definitely need to examine it closely. We also HAVE had several instances in the past with reported holes for "warranty" that, upon examination, have been clearly caused by the end-users drill, screw-driver, smacking the trunk after mounting, etc. Therefore; these cases must all be treated the same and we must see the driver to move forward. Quote - Jacob Fuller - Owner, Sundown Audio - Sundown Audio on FACEBOOK - Please DO NOT PM ME -- use my email address -- [email protected] Link to comment Share on other sites More sharing options...
dolarbilz Posted August 7, 2014 Report Share Posted August 7, 2014 Let's see some pics.. probably went put 1st screw in and poked a hole..is the hole near mouthing hole? Quote Link to comment Share on other sites More sharing options...
TrunkMuzik Posted August 7, 2014 Author Report Share Posted August 7, 2014 Of course it's near a mounting hole. The surround is 1/2" from the mounting holes. I got an email saying it was not covered under warranty because it looks like I put the hole there. Even if it is replaced under warranty, I still have to pay shipping on something I already paid for and shipped once. Not happy at all. Quote Without music, life would be an error Link to comment Share on other sites More sharing options...
gckless Posted August 7, 2014 Report Share Posted August 7, 2014 So post up the pics. Quote "Clipping" is the biggest forum boner now. It's like witchcraft... it automatically explains just about everything people don't understand. My build log: http://www.stevemeadedesigns.com/board/topic/200295-gckless-2011-chevrolet-impala/ High resolution photos: Gilbert Kless Photography Link to comment Share on other sites More sharing options...
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