cloud77 Posted November 6, 2014 Report Share Posted November 6, 2014 Anyone ever dealt with XS Power's CS when returning a defective product? I returned my D975 that was floating @ 11.9V and would not take a charge. Battery was 2 years old, but was only used for a year. XS Power has had my battery for almost 3 weeks now.. This is really holding up my build, and I am debating on dropping XS all together. Any encouragement and morale boost would be greatly appreciated.. Quote 2004 Grand Prix GT (2) 12" RE XXXs (04/05 XBL^2) 5 cu. ft tuned @ 35 Hz MMATS HD4000.05 MMATS SQ4100 Infinity Kappa components Juice Box black cherry Duralast platinum group 34 1/0 KNU OFC, 2/0 welding Singer 250A Link to comment Share on other sites More sharing options...
SIDE SHOW Posted November 6, 2014 Report Share Posted November 6, 2014 we got some oddessy batterys replaced under warrenty back around 2007 Quote Link to comment Share on other sites More sharing options...
n8ball2013 Posted November 6, 2014 Report Share Posted November 6, 2014 Have they had it that long or is that counting shipping times. Did you have an rma? Quote THERE IS NO BUILD LOG! 1998 Chevy Silverado ext cab Alpine CDA-9887 4 Team Fi 15s 2 Ampere Audio TFE 8.0 2 Ampere Audio 150.4 3 Digital Designs CS6.5 component sets Dual Mechman 370XP Elite alternators inbound! 8 XS Power d3400 6 XS power d680 Second Skin Stinger Tsunami Wiring Sky High A Real Voltmeter not a piece of shit stinger. Link to comment Share on other sites More sharing options...
cloud77 Posted November 6, 2014 Author Report Share Posted November 6, 2014 They've had it for about 13 business days. Yes I filled out the RMA and proof of purchase paper work. exc. Quote 2004 Grand Prix GT (2) 12" RE XXXs (04/05 XBL^2) 5 cu. ft tuned @ 35 Hz MMATS HD4000.05 MMATS SQ4100 Infinity Kappa components Juice Box black cherry Duralast platinum group 34 1/0 KNU OFC, 2/0 welding Singer 250A Link to comment Share on other sites More sharing options...
SIDE SHOW Posted November 6, 2014 Report Share Posted November 6, 2014 call them and ask if they have received it.... also if they have tested it yet (worst outcome would be they test it and say nuffins wrong with it and send it back to you) they are proberly trickle charging it trying to get it to come good again Quote Link to comment Share on other sites More sharing options...
corona_jeff Posted November 6, 2014 Report Share Posted November 6, 2014 Might also wanna consider, this week there working on a tight crew with sema going on. I've worked with XS for about 5 hrs, there want to find test the battery to ensure it's bad, or if you just failed as a consumer and didn't maintain it Quote Link to comment Share on other sites More sharing options...
cloud77 Posted November 6, 2014 Author Report Share Posted November 6, 2014 I emailed them 8 business days into it and asked what the deal was. I expressed my concern with the weather, my build, exc. It wouldn't even take a 2.5A charge on my Ctek charger. I don't have a de-sulfation option on my charger if that even exists, or maybe its a myth. But the thing was shot, and was always on good electrical/wiring. I paid for shipping there. and I'm sure I'll have to pay for shipping back to me. Almost doesn't seem worth the headache anymore. Quote 2004 Grand Prix GT (2) 12" RE XXXs (04/05 XBL^2) 5 cu. ft tuned @ 35 Hz MMATS HD4000.05 MMATS SQ4100 Infinity Kappa components Juice Box black cherry Duralast platinum group 34 1/0 KNU OFC, 2/0 welding Singer 250A Link to comment Share on other sites More sharing options...
corona_jeff Posted November 6, 2014 Report Share Posted November 6, 2014 Few things for your knowledge. XS batts optimal charging is 15a per battery. With agm batteries if there to low, the charger won't sense enough internal resistance, there for showing a bad battery or one not taking a charge. Note that XS has a charger with a recovery mode. I promise those work. I've used them to recover 2 d3100s that was sitting for a prolonged time with a resting voltage of 6.2-6.6v. The recovery mode works like this. It dumps a constant 14.4v @1a to bring up the deep charge. Normally chargers like yours at 2.5a isn't constant it will bounce around. Quote Link to comment Share on other sites More sharing options...
cloud77 Posted November 6, 2014 Author Report Share Posted November 6, 2014 well hopefully it should be cake for them to get it back to me. It still never should have been in the condition it was in. My electrical was past sufficient for what I am running. Quote 2004 Grand Prix GT (2) 12" RE XXXs (04/05 XBL^2) 5 cu. ft tuned @ 35 Hz MMATS HD4000.05 MMATS SQ4100 Infinity Kappa components Juice Box black cherry Duralast platinum group 34 1/0 KNU OFC, 2/0 welding Singer 250A Link to comment Share on other sites More sharing options...
SIDE SHOW Posted November 6, 2014 Report Share Posted November 6, 2014 that's piss pooor customer service Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.