omnibus Posted April 23, 2018 Report Share Posted April 23, 2018 So I have an order made on 4/05 and it is still in processing according to my status. So I decide to cancel it. Of course there is no possible way on their site nor through support so I call. I can't get through. I call later....can't get through. Just now I call again, I'm on old for 24 minutes and 50 seconds before I gave up. All they do is play some loud ass crap music. I'm trying to avoid having to pay the shipping to send it back...if it ever arrives. I tried create a support ticket but there's really no way to create one without an order IA/ID number to which my order number apparently doesn't work to allow me to send it. So I faked it by putting a 0 after it and it worked and wrote an explanation but I seriously doubt it'll get taken seriously. I dunno what else to do but they suck. Not likely to order from there again. Link to comment Share on other sites More sharing options...
SkarredSierra Posted April 23, 2018 Report Share Posted April 23, 2018 I always order thru ebay even if the item is sold by sonic or another company. Easy to file a claim and ebay deals with the other company. Link to comment Share on other sites More sharing options...
omnibus Posted April 23, 2018 Author Report Share Posted April 23, 2018 23 minutes ago, mathewyocham said: I always order thru ebay even if the item is sold by sonic or another company. Easy to file a claim and ebay deals with the other company. But can you cancel an order if it's still processing? Link to comment Share on other sites More sharing options...
AlpineNut Posted April 23, 2018 Report Share Posted April 23, 2018 Hell I called them out on some bad info on a video and they blocked me from there facebook page! 73456w9vbwevsdb sodtbsorutnvsd sdtuspdun sd d f gsdfiusd gdf n Link to comment Share on other sites More sharing options...
omnibus Posted April 23, 2018 Author Report Share Posted April 23, 2018 Just tried a couple different extensions, same result. I'm starting to think that they probably don't even have a support staff to answer phones. Oh well, hopefully it won't cost much money to send it back if it ever finishes processing. Link to comment Share on other sites More sharing options...
JRsmoothee Posted April 23, 2018 Report Share Posted April 23, 2018 yup...they lost my business recently, i order a DC 1.2k that had a promotion of free $99 headphones.... waited 1.5 months for amp and never got my headphones... i complained to them about it and got compensated $20 sonicbux that they wont let me use anywhere BS! honor your promotions advertised, i will no longer order anything from them....and i plan on doing a big build in a couple months...they wont get anymore of my money!! went through the same process as you waiting... i finally turned them into BBB and sure enough my amp was shipped out the next day...but no headphones Link to comment Share on other sites More sharing options...
twalker182 Posted April 23, 2018 Report Share Posted April 23, 2018 They ticked me off over something small. They had a promotion where if you bought some NVX sound dampener, they would give you a free roller. The roller they sent was broke. I contacted customer service and instead of sending me another roller, they gave me a $5 store credit. A new roller was $7.99 so I was going to have to come out of pocket an extra $2.99 even though I was supposed to get the roller free with the promotion.......smh. It's small....I know....but there's principalities to this sh*t Craig! 2010 Accord Sedan XS D3400R Clarion HU Sundown mids and highs Incriminator amps Incriminator Lethal Injection 12" Link to comment Share on other sites More sharing options...
Rockbrook Posted April 23, 2018 Report Share Posted April 23, 2018 I've never had a problem with them. Always made smaller purchases though, typically less than $50. Thank god I haven't had to deal with support either lol. I always thought SonicElectronix was a decent place to buy from. Link to comment Share on other sites More sharing options...
SkarredSierra Posted April 23, 2018 Report Share Posted April 23, 2018 5 hours ago, omnibus said: But can you cancel an order if it's still processing? Yes. Most times if it shows up after you canceled theyll send u a shipping label to send it back too. Sometimes they dont tho. Link to comment Share on other sites More sharing options...
moh.vze.com Posted April 24, 2018 Report Share Posted April 24, 2018 They use to provide good customer service but I don't think I trust them too much now a days to do a big order. I'll buy small things here and there though. The last big order I did from them when the customer service was decent was in 10/23/2012 https://www.sonicelectronix.com/item_61210_Rockford-Fosgate-Power-T800-4AD.html Got that RF Amp to replace the cheap PPI amp that I bought from them that died in less than 6 months (they gave me sonicbux as a refund). https://www.sonicelectronix.com/item_38338_Precision-Power-PPI-P900.4.html (This was only $170.96 on sale) The amp even had 5 star reviews on their sonic website. Someone else on SMD forum had this same amp and it died on them too. That PPI amp even had a decent amp dyno video. Sometimes numbers aren't all that important though when the product stops working too soon. DC Audio - Singer Alternators - Knukonceptz - XS Power - Hybrid Audio - Rockford Fosgate - Second Skin Audio - SMD - Sundown Audio - Elemental Designs Link to comment Share on other sites More sharing options...
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