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Nathan @ XSpower

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Posts posted by Nathan @ XSpower

  1. We decided against doing a booth this year at SBN. This way we can spend more time with the competitors and be in the lanes instead of being stuck in a booth the entire time.

    We are also going to have a Team XS Power after party Saturday night, so if you are coming to SBN make sure and find us Saturday to get the info on the party!

    Everyone be careful and have as much fun as you can.

  2. It would be nice for the batteries to have a code with the information on it. Who saves reciepts? When you buy a $300-$400 battery with a big sticker with the companys logo it and it fails be nice to be able to return it and recieve a new. Hence a coded info on it. A guys buys a Wal-mart battery for $90 and it dies, your buy another, but these batts are spendy and some customer support would be nice. Just my 2 cents!

    There is a warranty card that comes with every new battery. It asks where you purchased the battery and who you purchased the battery through. If you fill out the warranty card and send it in like it asks you to, then we have a place to start to find your proof of purchase in case you have misplaced it. If you purchased it through an authorized dealer then 99% of the time they will be able to pull up your purchase in their system and print you a new copy of your proof of purchase.

    We do have a code on every battery and we can trace that code to who bought the product from us. So, if you bought a battery from Sonic Electronix and we ran the code it would show us that Sonic bought the battery. No way for us to know who they sold the battery to.

    As far as your WalMart comment............ we are a long ways away from being as big as WalMart. To be honest in most ways I hope we never get to be like WalMart.

  3. Just a little post that can be taken however you would like. This is a forum and Steve has to pay the bills to keep SMD going. That is were the partners/vendors and sponsorships come into effect on the forum. All of us (partners/vendors/sponsors) pay money to be a part of this forum, and that money goes to pay the bills for SMD. I think this is fairly common knowledge.

    So, if you are going to buy some product, then it would be greatly appreciated if you would look at the vendors and partners of SMD to purchase your gear. For instance you can purchase XS Power online in a bunch of different places (we as a company do not sell direct). I would hope that you all would look at the SMD vendors first and give them an opportunity to earn your business. I mean they are paying the bills to keep this forum up and going. Giving them an opportunity to earn your business allows them to stay on board and keep helping out with the forum.

    Just something for thought. Steve has complied some of the best partners/vendors/sponsors in the industry, so its not like you have a bunch of skrubs on here to deal with.

  4. We do require a proof of purchase for any warranty return we receive. Not sure who you spoke with here, but if you remember who it was or the RA # I can look it up. Who ever you spoke with should have told you that you have to include a proof of purchase with the battery. Let me know your RA # and I will see what I can find. Or just PM your name and the battery you sent in, and I can find it that way as well.

    We do have a couple new guys here and it is a possible that they forgot to tell you this fact. I will see what I can do to make it up to you if you can get me the RA #. As like any company there are always ways we can get better and this is something we need to look into. Customer service is a top priority of XS Power and it seems we slacked some in this case.

    Sorry for the lack of communication on our part!!!

  5. Sorry for the delay. My daughter had unexpected surgery last week and I have been out of the office.

    If the crack is all the way through by now you would probably see some leaking. Has it leaked at all? Easiest way to see if it is going to leak is to put some paper under the battery and hook it up on the charger. If it is going to leak it will by doing this.

    If there is no leaks, then you are probably fine. If there is a leak, then you have a crack through the case and some of the internal pressure has been released. You could try sealing it back up with some silicone and see how that works. I have ran one that was cracked for a years or so now with no issues.

  6. The thing to keep in mind on HO Alts is the max output isn't the only thing you need to look at when purchasing. The max output is just that.......... maximum output at optimal conditions (rpm, heat, etc...). In my opinion the most important thing to look at when it comes to alternators is the output at idle. If it does 185amps stopped at a stop sign and tops out at 250amps max, then that is better than an alt that does 80amps at idle and "400 amps" max.

    Just like the fuel mileage rating on a new car............ that is optimal and you probably aren't going to see that.

  7. What was the voltage on your batteries after you let it sit for the day with the charger off?

    Could be they just need a good charge. 25amps will be fine with the battery power you have. I have also seen where an electrical drain pops up and this will cause the charger not to go into float. Put a clamp on the charger and see what the amperage is when it is charging at 13V, or if you have the new 1005 just push the amperage button.

    If the charger sees a small drain it thinks the batteries are not fully charged and will continue to charge just about float mode settings.

  8. If this is for daily and you have a 250amp alt along with the 3400 upfront, then you would be fine with putting another 3400 in the back. Now if this is for competition or demo use, then putting the D3100 in the back or an XP300 would probably be better.

    Of course the Big3 upgrade will help either way!

    http://www.sonicelectronix.com/item_74887_XS-Power-BIG3XS.html

  9. Not really a trade in program put in place.

    They are set amperage units, so there are 15amp, 30amp, and 60amp units.

    If you are only going to use it as a power supply, then you would look at the amperage draw your electrical system would be pulling with the car off at a car/trade show. If you are going to use it as a charger, then go as big as you can afford if you have a bank of more than 3 batteries. If you have a bank of batteries then you can basically take the amperage output available and divide it by the number of batteries. That will give you the basic amperage each battery is going to see during charging, so if you have 6 batteries and the 60amp IntelliSupply then each battery would see around 10amps each. If you had the 1005 charger and a bank of 6 batteries then each battery would only see around 4amps. Optimal charge rate is around 15amps per battery.

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  10. The new IntelliSupply has the options of Power Supply, Charger/Maintainer, and recovery charger. You can have it turned on as a power supply at car shows and it works as a power supply. When you want to charge the batteries you can just switch it over to charger and it will act as a charger/maintainer like the 1005 mode. It also has a recovery/desulfation mode you can switch to if you have let your batteries run down and they have started to sulfate.

    So it is different than the 1005 charger in a few different ways and the IntelliSupply is offered in 15, 30, and 60 amp models. Each unit is able to charge 12, 14, and 16V batteries.

    Another added feature that no other power supply on the market currently has is a thermal runaway protection. What this does is protect your batteries from being overcharged if you happen to leave the power supply turned on longer than needed. If you have ever been to a trade show or car show and someone has left their power supply on over night, then you have smelled the sulfer smell of over charged batteries. The IntelliSupply has a hook up that you attach to your battery or battery bank and it detects the temperature of the battery. When the battery starts to get overcharged and hot the IntelliSupply cuts the charge down to protect the battery or battery bank.

    The IntelliSupply also comes with a remote control, so if you install the supply somewhere hidden in the vehicle or have it under the vehicle at a show you can use the remote to monitor and turn the supply off.

    Should be shipping end of next month. We have already shipped a few 100 units to Wet Sounds audio and come other OEMs to run their product displays and display vehicles.

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