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Showing results for tags 'Customer service'.
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Well ive hooked them up and played them on the amp for less than a month. The amp was tuned using a DD-1 on the SQ track. One of the 15s blew up and has a burnt voice coil. No voltage drop, no clipping, no bass boost. Im very shocked. Very disappointed with the customer service i am receiving on it as well. The voice coil should not have burnt up sharing 600w of clean power. Making me pay for shipping to sundown, paying for the recone, and shipping return. All i asked for was a warranty repair. Apparently they dont warranty subs that manufacture defect. -
I would just like to commend Sonic Electronix on their quality customer service. I have been ordering things from them for a while now and usually dont have any issues with my order or the products i recieve. twice now i have had small issues with the order i placed. the firs time a few of the items i ordered were on back order which delayed my shipment. i was notified the day after placing the order that some of the items were out of stock and given options of replacements. they were very fast at responding to emails and finding a solution. the second issue i had was an error on my part by typing the shipping address in wrong. Again the were very fast at responding to my emails and they had the address fixed and the items shipped the same day. So again i would just like to say that SE has exceptional customer service and quality support. Good Job Guys Keep it up