sundownz Posted February 7, 2013 Report Share Posted February 7, 2013 We've had some e-mail system glitches at the shop. I've been discussingit on our Facebook page the last few days -- the long of the short isthat if you sent a message before February 1st and didn't get a responsethere is a HIGH likelihood that your message was lost; it is not beingignored but it simply isn't here. Our e-mail volume was too much forconsumer e-mail programs and they freaked out a bit... various databaseproblems.In any event our new Zendesk support ticket system for our e-mails isworking very smoothly; we fired it up yesterday. If you have an e-mailin that is older than February 1st please re-send it to one of these@sundownaudio.com addresses; brandon, contact, sundownz, or if it is adealer inquiry dealer. Each one is @sundownaudio.com -- since the newsystem is active that will deposit the message in the new system. Due tothe e-mail system glitches we lost alot of messages prior to February.Going into the future the new system should more than handle this asit's used by many MUCH larger companies for their support needs.This applies to the returns e-mail which is hooked up to the RMA form onour web-site; so re-submit that if you did so before February 1stwithout a response.We will be adding debbie to the system; so follow the same guidelineabout messages older than February 1st for her -- but wait until afterlunch time today (EST). As we will be bringing it online on her system.Messages from Feb 1st until now will be getting put into the system forticket style responses; we will likely have that imported soon. Quote - Jacob Fuller - Owner, Sundown Audio - Sundown Audio on FACEBOOK - Please DO NOT PM ME -- use my email address -- [email protected] Link to comment Share on other sites More sharing options...
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