The amount of ignorance in this thread is amazing!
Funny that people choose to blast a company in an open forum (that the company pays to be a part of), and then question why they didn't get the outcome they wanted. Does anyone really think that bringing up crap in a forum is going to get you anywhere with a dealer or manufacture?
Customer sent in product for warranty. Company stayed in contact with customer. Then why did this thread even need to be posted? It didn't.