So I have a brand new Viper alarm/remote start with two window controllers that I need to have installed. The other day I went to two of the bigger local shops to get an install quote.
The first was Audio Express, I was quoted $650 to install my alarm. That price also included the module that is needed for my truck, they charge $100 for that. Audio Express is actually a Viper dealer.
The second shot is called Thompsons Audio. From them I was quoted $500 and there price also included the module I need.
I questioned Audio Express why they charge so much for labor and they said because I didn't buy the alarm from them that they charge more. When I asked how much more he told me $300! We went back and forth for a minute. I could tell he just didn't want to install my alarm since I had not bought it from him. He said since hes not making any money selling me the product its not worth it. I told I would gladly pay him for his labor but its fucking stupid to charge twice as much as normal. I mean I could buy the alarm from him and have it installed for less than that.
So thats my rant about that. But my main question here is...Is fucking your customer like this common practice at other shops? I would really love to hear from some shop owners/employees. And please if you do respond, back up your answer. I know people gotta make a living but this to me is just dumb.