It could have been a forklift but I don't think it was I run one at work but that don't make me a pro but it wasn't that big or deep. The foam deff protected it, I inspected it very good. I was just a little worried when I first seen the hole.
I have to say UPS lost half of my liftkit for my Toyota. They delivered a open box to my door and left. A signiture was not required, I had to open a claim with them. So I guess they all have horror storys about them.