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I had to get 1 modem (I think that's what it is.) updated twice in 2 weeks, and finally got it replaced after another week. It would get offline and go right back online every 10 mins...but only after 10PM.

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2 different guys came out to look at it and neither one of them could figure out what the problem was...so they finally replaced it and we haven't had a single problem since then. But they also gave us a NIB one and it's a lil different too, at least by looks.

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