jsmoke222000 Posted March 15, 2009 Report Share Posted March 15, 2009 I have a dealer account with Chassistech. I recently decided to drop my 03' Tahoe. I ordered a set of coil springs & adjusters, front & rear shocks on 2-11-09. I paid for 3 day express Fedex shipping. On 3-5-09 I finally recieved a box containing 4 shocks & coil spring adjusters. The coil springs were missing! When I called concerning the springs, I was told that they had not been shipped out due to an error in the shipping dept. but I later found out that they actually get their springs drop shipped from spring tech. I was promised that the springs would be sent overnight @ their expense & that I would have them on the 7th guarenteed. To make a long story short, I got the springs on 3-10-09 & they had been spipped ups ground! I made over a dozen calls to Chassistech & sent even more emails. I never recieved an email response & I didn't get a ups tracking # on the springs until the 9th. I have no complaints about their products but their customer service sucks ass! Remember that I have a dealer account with these people. I will never order anything from these fuckers again! I feel better now. Quote Jared Nixon A.K.A. Jsmoke My Car Stereo Website: 3rd Coast Customs My Fishing Website: BigLake411.com Add me as a friend: Myspace Download: Check out my Audio Calculations Spreadsheet (Microsoft Excel) ATTENTION ALL SMD MEMBERS: Do not under any circumstance buy anything from Chassistech! They do not stand behind their products & their customer service is horrible. They do not actually manufacture lowering springs, they drop ship them from Spring Tech. Chasistech.com also does business as Airbagit.com, Streetridepro.com & Truckinsuspension.com. They are all the same company! Do not trust these bastards! Their products are cheap & more often than not, you don't get what you actually order in the first place! YOU HAVE BEEN WARNED! Link to comment Share on other sites More sharing options...
BURRITO Posted March 15, 2009 Report Share Posted March 15, 2009 I have a dealer account with Chassistech. I recently decided to drop my 03' Tahoe. I ordered a set of coil springs & adjusters, front & rear shocks on 2-11-09. I paid for 3 day express Fedex shipping. On 3-5-09 I finally recieved a box containing 4 shocks & coil spring adjusters. The coil springs were missing! When I called concerning the springs, I was told that they had not been shipped out due to an error in the shipping dept. but I later found out that they actually get their springs drop shipped from spring tech. I was promised that the springs would be sent overnight @ their expense & that I would have them on the 7th guarenteed. To make a long story short, I got the springs on 3-10-09 & they had been spipped ups ground! I made over a dozen calls to Chassistech & sent even more emails. I never recieved an email response & I didn't get a ups tracking # on the springs until the 9th. I have no complaints about their products but their customer service sucks ass! Remember that I have a dealer account with these people. I will never order anything from these fuckers again!I feel better now. that sux! with todays economy the way it is YOU GOTTA HAVE GOOD CUSTOMER SERVICE FTMFW!!! sorry about your bad experience bro... Quote Barretto MotorsportsTeam RFCTeam CHMTeam SMD "Blow Sand"Live Your Life Without Boundaries... http://www.jeffbarretto.acnrep.com/d_oppor...A=US_EN&BW= Link to comment Share on other sites More sharing options...
jsmoke222000 Posted March 16, 2009 Author Report Share Posted March 16, 2009 Yeah, it just really suprised me how they were unwilling to help me track down my stuff. I have a dealer account with them & if this would have been stuff for a customer it would have really put me in a bind. It really pisses me off when I know someone is blowing me off & just telling me something to get me off the phone. I don't understand how it could take an entire month to get me a tracking #. Chassis tech , airbagit.com & truckinsuspension.com are all the same company. Buyer beware of horrible customer service! Quote Jared Nixon A.K.A. Jsmoke My Car Stereo Website: 3rd Coast Customs My Fishing Website: BigLake411.com Add me as a friend: Myspace Download: Check out my Audio Calculations Spreadsheet (Microsoft Excel) ATTENTION ALL SMD MEMBERS: Do not under any circumstance buy anything from Chassistech! They do not stand behind their products & their customer service is horrible. They do not actually manufacture lowering springs, they drop ship them from Spring Tech. Chasistech.com also does business as Airbagit.com, Streetridepro.com & Truckinsuspension.com. They are all the same company! Do not trust these bastards! Their products are cheap & more often than not, you don't get what you actually order in the first place! YOU HAVE BEEN WARNED! Link to comment Share on other sites More sharing options...
BAGGEDBIRDS.com Posted March 16, 2009 Report Share Posted March 16, 2009 It's AIM, thats nothing new. They have been that way for years. It's really hit and miss. Recently Joe Morrow has been trying to correct things. There are threads about it on other forums. Quote 1st SMD "System of the Month" Feb. 2007 Zapco Studio 500 (2) Zapco Studio 300X Zapco Studio 204 (2) (2) FI 12ssd's w/ copper coils DLS Iridium Tweeters DLS UR2.5 MidRange FI. N.7 Midbass JL Audio TWK 88 Mechman 370A Elite Alternator Link to comment Share on other sites More sharing options...
slmd95s10 Posted March 16, 2009 Report Share Posted March 16, 2009 Didnt Joe Morrow sell the company and retire? I swear i heard that on another forum or in one of the magazines... Quote 2003 Chevy Avalanche Z66 Headunit: Pioneer AVIC-F700BT Amps: US Amps XT4000D, US Amps XT 1600.4 Front Stage: CDT Audio EF-61FG 6 1/2" components Rear: Pioneer coax's Sub Stage: RE SE15D4's Link to comment Share on other sites More sharing options...
BAGGEDBIRDS.com Posted March 16, 2009 Report Share Posted March 16, 2009 I heard something about that. On SSM he was trying to get people taken care of if thay had some proof of problems Quote 1st SMD "System of the Month" Feb. 2007 Zapco Studio 500 (2) Zapco Studio 300X Zapco Studio 204 (2) (2) FI 12ssd's w/ copper coils DLS Iridium Tweeters DLS UR2.5 MidRange FI. N.7 Midbass JL Audio TWK 88 Mechman 370A Elite Alternator Link to comment Share on other sites More sharing options...
jsmoke222000 Posted March 22, 2009 Author Report Share Posted March 22, 2009 I did get a response from joe morrow concerning the origional package. Still burns my ass that I paid for 3 day shipping & it took a month. Quote Jared Nixon A.K.A. Jsmoke My Car Stereo Website: 3rd Coast Customs My Fishing Website: BigLake411.com Add me as a friend: Myspace Download: Check out my Audio Calculations Spreadsheet (Microsoft Excel) ATTENTION ALL SMD MEMBERS: Do not under any circumstance buy anything from Chassistech! They do not stand behind their products & their customer service is horrible. They do not actually manufacture lowering springs, they drop ship them from Spring Tech. Chasistech.com also does business as Airbagit.com, Streetridepro.com & Truckinsuspension.com. They are all the same company! Do not trust these bastards! Their products are cheap & more often than not, you don't get what you actually order in the first place! YOU HAVE BEEN WARNED! Link to comment Share on other sites More sharing options...
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