DD-1 NOT WORKING

[flwatersaver]

I can ship you out a brand new one today if we end up shipping that one back.

That's customer service!

True,True.

[863hurricane]

I had similar problems.. Was hard getting a good ground on my amp do to it's design (jl audio 1000/1) wasn't a whole lot of room to work with..

[meade916]

are you using the supplied RCA harness or your own? Some RCA's are too fat to fit due to the plastic case limitations. It doesnt have room for it to make full contact and can cause it to act funny if not fully inserted. Either way, dont worry, we will get to the bottom of this. I just contacted Tony. I can ship you out a brand new one today if we end up shipping that one back.

I removed the top plastic part due to the size of the rca's, Just to try and eliminate everything.

The voltage.

I really wish you didn't pull that plastic part out. You really shouldn't be opening it up for any reason. It still seems like you are doing something wrong and you wouldn't be the first. Ive seen it over and over again, people SWEAR the DD-1 isnt working only to find out they had the probe in the wrong spot the whole time. Not saying thats the case with you but i sort of wish you guys would contact us first before you make a video blaming the unit. Either way we will get to the bottom of your issue. When Tony gets home from being on the road he will get in contact with you. Lets find out if its truly defective before i send out another one.

you should get a reply to the email you sent me soon. Thanks and sorry for the issues! we will get you straightened up.