Guest Posted April 25, 2013 Report Posted April 25, 2013 shit that is out of their hands is not their problem at that moment in time. fucking deal with it man, jeez.
Guest Posted April 25, 2013 Report Posted April 25, 2013 if you dont like it, then dont buy from companies that need to have their products shipped from overseas.
mav1989 Posted April 25, 2013 Author Report Posted April 25, 2013 Why do they need to explain the situation when it clearly states on their website, is stated on basically every car audio forum on the internet and just had a few people tell you right now? What it clearly states on their website is that any new order should have been shipped between the 19th and the 22nd. I shouldnt have to go read a forum to find out if a company is going to ship my order on time. Thats a ridiculous concept. >You want A++++ customer service, you have to pay for that, IE. a lot of people doing nothing but answering phones, that cost money. You can't pay crackhead prices but expect fortune 500 customer service. I've ordered from them in the past and was more than pleased with their product and will order from them again. Just my 2 cents, take it anyway you want. :shrug: I dont expect A++++ customer service. I expect them to meet deadlines that THEY set. IE making shipments by 19th-22nd like their website says. Or returning my call within 12-24 hours as their phone recording states. What questions do you have for them that they haven't answered 100+ times on public forums on their webiste etc. Its customs bullshit, you want to be mad..be mad at the Gov and customs bullshit,,,, and don't buy shit that is out of stock, or backordered unless you want to wait. What I want know is why there holding a shipment of well over $1000 because of 4x $32 speakers. The rest of the items are not listed as back ordered or out of stock.
scooter99 Posted April 25, 2013 Report Posted April 25, 2013 It's not just your speakers. They had so many drivers on a pallet, last I read, that it caused an issue magnetically, which tripped off the customs and thus we have your butthurt rant. Again, all addressed on here and I think every other car audio forum in america. Facebook Page: S99Creations 2006 F250 Lariat Build
mav1989 Posted April 25, 2013 Author Report Posted April 25, 2013 It's not just your speakers. They had so many drivers on a pallet, last I read, that it caused an issue magnetically, which tripped off the customs and thus we have your butthurt rant. Again, all addressed on here and I think every other car audio forum in america. The point is, i shouldnt have to come here to get my concerns addressed or "every other car audio forum in america." The least they could do is update their web site, set up a auto response on their email account, or maybe add something to their recording that tells their customers that. None of which I think are an unreasonable ask. All of which require <2 mins of somebody's time. That way im not paying for products with a expected delivery date of "some time in the future" rather then the posted date.
SnowDrifter Posted April 25, 2013 Report Posted April 25, 2013 I see there are more replies... I haven't read them.Crescendo has had some setbacks with their shipments. They are also very cheap for what they are. In buying a cheap product, you need to make a sacrifice somewhere. They did't go cheap on the product. So they would have to go cheap on the customer service. It costs money to hire a bunch of people to handle the thousands of emails and calls they get a day. Money that would be translated into the price of the product. So really... Just wait.... You bought cheap and you are being treated cheap. The stuff that is going on is out of their hands and there are lots of people like you dogging them about it, flooding their inboxes and phones which just makes response times worse. Have some patience ~~~~~~~~SAY NO TO PHOTOBUCKET~~~~~~~~ Snow's DD-1 tracks here: https://www.stevemeadedesigns.com/board/topic/167433-snows-dd-1-tracks/ My take on OFC vs CCA: https://www.stevemeadedesigns.com/board/topic/110381-things-that-piss-you-off-in-the-car-audio-world/?do=findComment&comment=2461444
scooter99 Posted April 25, 2013 Report Posted April 25, 2013 But the simple fact is, that you did. You came on here brought your rant and butthurt with you, and created this thread, to which everyone that has responded let you know what the problem is, and how long they have waited, which is a helluva lot longer than you, and it's not good enough. If you really wanted results, not just attention, you would be calling demanding to talk to the sales manager or even the owner, or a step above that would be calling the BBB and filing a report. Instead you came onto SMD.com and created your little bitch and moan thread about it, which is not the first thread that's been made about it. You're not their only customer, and other people have been waiting months longer than you have. You have been waiting a minute in comparison to what some of the other folks have waited. Yet you continue to bitch about something you have no, or want no, control over. Instead you want to be an attention whore by continuing your rant. So your points are invalid! Carry on! Facebook Page: S99Creations 2006 F250 Lariat Build
Guest Posted April 25, 2013 Report Posted April 25, 2013 I see there are more replies... I haven't read them. Crescendo has had some setbacks with their shipments. They are also very cheap for what they are. In buying a cheap product, you need to make a sacrifice somewhere. They did't go cheap on the product. So they would have to go cheap on the customer service. It costs money to hire a bunch of people to handle the thousands of emails and calls they get a day. Money that would be translated into the price of the product. So really... Just wait.... You bought cheap and you are being treated cheap. The stuff that is going on is out of their hands and there are lots of people like you dogging them about it, flooding their inboxes and phones which just makes response times worse. Have some patience end thread.
scooter99 Posted April 25, 2013 Report Posted April 25, 2013 ^This Facebook Page: S99Creations 2006 F250 Lariat Build
Alvi45 Posted April 25, 2013 Report Posted April 25, 2013 It's not just your speakers. They had so many drivers on a pallet, last I read, that it caused an issue magnetically, which tripped off the customs and thus we have your butthurt rant. Again, all addressed on here and I think every other car audio forum in america. The point is, i shouldnt have to come here to get my concerns addressed or "every other car audio forum in america." The least they could do is update their web site, set up a auto response on their email account, or maybe add something to their recording that tells their customers that. None of which I think are an unreasonable ask. All of which require <2 mins of somebody's time. That way im not paying for products with a expected delivery date of "some time in the future" rather then the posted date. i understand bro you want what you paid for and sometimes things just don't go as planned or hoped it doesn't help you or customs get the things thru faster by you bad mouthing a company that has no control over customs. i understand crescendo could do a few things differently but its like this, when u order something they don't have in stock you have to expect for things to happen just because you ordered a few speakers they order a ton of things and if something happens their whole order gets slowed down including yours and hundreds of others orders.. just relax bro
Recommended Posts
Archived
This topic is now archived and is closed to further replies.