mav1989 Posted April 25, 2013 Report Posted April 25, 2013 Pretty unimpressed. They took my money from an order on the 16th. Still "awaiting fulfillment . Called several times. left messages, emailed support. Not a single word back from their team. Worst customer service I've ever gotten from a company. Ill never be ordering from them again.
SnowDrifter Posted April 25, 2013 Report Posted April 25, 2013 They are out of stock awaiting another shipment. They said that on their website. If you won't order from a company again because you can't wait for something to get back in stock.. Well... Learn some patience lol ~~~~~~~~SAY NO TO PHOTOBUCKET~~~~~~~~ Snow's DD-1 tracks here: https://www.stevemeadedesigns.com/board/topic/167433-snows-dd-1-tracks/ My take on OFC vs CCA: https://www.stevemeadedesigns.com/board/topic/110381-things-that-piss-you-off-in-the-car-audio-world/?do=findComment&comment=2461444
Skullz Posted April 25, 2013 Report Posted April 25, 2013 They have a shipment stuck in customs. There are quite a few people waiting to get their gear, so you'll have to be patient also. EDIT: Preorders have a remote possibility of getting stuck in limbo in customs for an unknown amount of time so it is always best to wait till they have it in stock to buy rather than getting burned by customs. 01 Ford focus ZX3 Pioneer AVH-X491BHS PPI PC 4800.2 Morel Maximo 6.5" x2
tacomaguy1 Posted April 25, 2013 Report Posted April 25, 2013 Friend is having the same customer service issues(not getting responses)....bad amp right out of the box, kept calling them and emailing them with no resolve. Now they wont email him back at all Team Flex Issues
mav1989 Posted April 25, 2013 Author Report Posted April 25, 2013 I did read the web site. Which clearly states all new orders will be shipped between the 19th and the 22nd. Todays end of business day on the 25th. Also doesnt make up for shitty customer service. The least they could do is not bill me (10+ days in advance of the shipment), or ship the part of the order that isnt on back order. Or return a email or call.Any new orders placed will ship out between April 19th-22nd as the current orders not yet fulfilled are top priority.
corona_jeff Posted April 25, 2013 Report Posted April 25, 2013 It's hard to answer several hundred emails a day, and do normal daily operations. It's clearly stated that there out of stock prior to ordering. I pre ordered back in feb and waiting as well, yet your quick to get upset after waiting a few weeks. Give them some slack, there not out to rip you off and it's out of there hands. The government runs all customs operations. They have to insure the make ther money on all incoming shipments
mav1989 Posted April 25, 2013 Author Report Posted April 25, 2013 It's hard to answer several hundred emails a day, and do normal daily operations. It's clearly stated that there out of stock prior to ordering. I pre ordered back in feb and waiting as well, yet your quick to get upset after waiting a few weeks. Give them some slack, there not out to rip you off and it's out of there hands. The government runs all customs operations. They have to insure the make ther money on all incoming shipments Sorry but your running a pretty shitty business model if you cant pick up the phone or send out a few hundred emails and still complete daily operations. Although im not sure what operations they would be conducting with half their products stuck in customs.
scooter99 Posted April 25, 2013 Report Posted April 25, 2013 Facebook Page: S99Creations 2006 F250 Lariat Build
CHEVY4X4BLAZER Posted April 25, 2013 Report Posted April 25, 2013 Calm your tits! I ordered around the 19th of DECEMBER. (Lulz.. I know) http://www.stevemeadedesigns.com/board/topic/163495-where-are-my-pwxs/
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