spluvs2install Posted November 26, 2008 Report Share Posted November 26, 2008 I posted this in another forum but also know some of you on here visit this forum even more. I just want to know if its just me or if this happens more often I send a goliath off for repair to ARC in ohio. It blew up all on its own playing on 4 8in subs. Piece of junk is what I call it. SO anyway, I mail it out to them in ohio. They get it by wensday and they call me thursday saying that it will take a week for them to fix it and if they should go on for repairs. I accept the price for repairs and the following day, brad calls me saying the amp is fixed and they will send over a paypal amount, which I'm fine with. I immediately pay for the amp and call him back to find out on shipping out time. He says to me that it'll ship out friday afternoon since they recieved payment quickly. So friday and then over the weekend, i'm waiting to get a tracking number. I never get one. Monday I call 3 times. and send 2 e-mails all asking about the tracking number of the amp. Tuesday comes and scott calls me and tells me they had some box issues and they figured out who's box was who's for shipping and it'll be sent out today. Now the glory of it being shipped out today is that they don't work thursday for obvious reasons and no weekends. SO i'll get it on monday. So that local show I planned to attend to doesn't mean anything b/c I dont have a fuckin amp to play. So I then ask him why it wasn't shipped out friday when they told me it would be as I wanted to have it for THIS friday! Not too much to ask for right? So he said there was a mix up and excuse after excuse I hear and basically if I wanted it on friday, I have to pay the shipping charges......yes I have to pay shipping charges but yet any amp they work on, its free return shipping. So they didn't ship it out friday when I was told it would be going out, then monday, they don't answer any of my calls (YES i left messages on each call) to tell me they were confused on the shipping box, so they tell me tuesday......So i got mad as scott knew I was getting mad, he said it was thier mistake on the shipping, he didn't know I needed the amp by friday- which was no concern of his IF the fuckin amp would have been shipped when they told me it was going out THAT DAY! so even though its thier mistake, they were not looking to fix the problem, either I pay for express or they ship it and I get it on monday. SO as for any other amps I may have for business with them, I think NOT! Scott got very annoyed at the fact that I wasn't having any of his g-ddamn excuses and he said that there's no set time on when they mail stuff out. So I'm going to guess that once you pay for an amp now, that I assume that even though its paid for, you never know when you'll get it returned? So maybe I should post a dispute on paypal intill I get this amp in my posession and know its working befroe he gets his payment? Do I call the BBB. Quote My ref's do not need to be in my sig at this time. However, I'm hoping a moderator will contact me VERY SOON! Link to comment Share on other sites More sharing options...
RamenNoodles Posted November 26, 2008 Report Share Posted November 26, 2008 just go with db-r next time mang. Sorry about the amp problems though. Quote Diablo Audio Technologies Fi Car Audio Ascendant Audio Link to comment Share on other sites More sharing options...
sactownstang Posted November 26, 2008 Report Share Posted November 26, 2008 I think you need to chill out. It's suxs they did not get it out when they said but not the end o the world. Quote Link to comment Share on other sites More sharing options...
spluvs2install Posted November 26, 2008 Author Report Share Posted November 26, 2008 I think you need to chill out. It's suxs they did not get it out when they said but not the end o the world. So your telling me that if you have a show on saturday, its ok for you NOT to compete in that show b/c you will have no amp to use? Yea your right, its not the end of the world. However, plz answer my first question. Quote My ref's do not need to be in my sig at this time. However, I'm hoping a moderator will contact me VERY SOON! Link to comment Share on other sites More sharing options...
dmanson Posted November 26, 2008 Report Share Posted November 26, 2008 (edited) i feel you man. once an item is shipped they have no control over it but when someone tells me my product will be put in the mail on a certain date then that's what i expect. should a problem come up then i expect a phone call explaining why it isn't/wasn't shipped that day. business is business. now if it was shipped on the date told to you then it's all on FEDEX, DHL, UPS or whoevers does the shipment. Edited November 26, 2008 by dmanson Quote 2-DC 15XLM2 D.7s 1-DC 5K amp (1) XS Power D6500(UNDERHOOD) and (1) XS3000(REAR) 3 runs 1/0ga for power and 2 runs of 1/0ga for negative. (2)-RFT165s components, ...... 4 separate 1 inch tweetersRF T600-2(fronts) Punch 450.4(rear) Audiocontrol 3.1. DC power 260amp alternator w/MLA Module Link to comment Share on other sites More sharing options...
spluvs2install Posted November 27, 2008 Author Report Share Posted November 27, 2008 i feel you man. once an item is shipped they have no control over it but when someone tells me my product will be put in the mail on a certain date then that's what i expect. should a problem come up then i expect a phone call explaining why it isn't/wasn't shipped that day. business is business. now if it was shipped on the date told to you then it's all on FEDEX, DHL, UPS or whoevers does the shipment. right, I just posed this on another forum also. Basically what I'm saying is that if you tell me it'll be shipped out friday, then I expect it out friday. IF you say that MAYBE it'll be sent out friday or early next week, then I know to just wait for a tracking number and not worry about it. BUT to call me 2 shipping days later and tell me that it won't get to me by monday due to thanksgiving and everyone is closed, then you should have thought of that before hand. If you were to tell me that it'll ship out within 3 business days, then I wouldn't bother ya. BUT the fact he knew they fucked up, he told me they messed up but he wasn't willing to pay the extra for the quicker shipping is why I got mad. Its not my fault. But he did get annoyed b/c he knew he messed up and he didnt want to lose money on the deal, but if I had a business and I made that mistake, I'd rather eat the cost b/c later on, I might make some more money from the same person fixing other amps. However, they do good work but really crappy on keeping in touch by far!!!!!!!!! Quote My ref's do not need to be in my sig at this time. However, I'm hoping a moderator will contact me VERY SOON! Link to comment Share on other sites More sharing options...
dwright27 Posted November 28, 2008 Report Share Posted November 28, 2008 when i sent my Z1 to them it costed $325 to fix. he said it would go out on X day. when i didnt receive the tracking number i called. after 2 days and about 25 calls i finally got an answer. expressed my feelings and they shipped it the very next day. would i deal with them again?? yea more then likely because he did pretty good work and had a 3 month warranty or something on everything they fixed. id be willing to give DB-r a try also though. Quote 2006 F-150 4 DC XL M2 18's Walled Daily Driver XS Power 4 DC 3.5kw Team DC Team S.P.L. Lot of Audio Technix and 1/0 DC Audio Dealer American Bass Dealer XS Power Dealer Audio Technix Dealer Link to comment Share on other sites More sharing options...
Mosin Posted November 28, 2008 Report Share Posted November 28, 2008 when i sent my Z1 to them it costed $325 to fix.he said it would go out on X day. when i didnt receive the tracking number i called. after 2 days and about 25 calls i finally got an answer. expressed my feelings and they shipped it the very next day. would i deal with them again?? yea more then likely because he did pretty good work and had a 3 month warranty or something on everything they fixed. id be willing to give DB-r a try also though. "Scott is a KEWL guy" Z1? You? Pics? :01nocomment8so: Quote Derp. Link to comment Share on other sites More sharing options...
dwright27 Posted November 28, 2008 Report Share Posted November 28, 2008 "Scott is a KEWL guy"Z1? You? Pics? :01nocomment8so: Quote 2006 F-150 4 DC XL M2 18's Walled Daily Driver XS Power 4 DC 3.5kw Team DC Team S.P.L. Lot of Audio Technix and 1/0 DC Audio Dealer American Bass Dealer XS Power Dealer Audio Technix Dealer Link to comment Share on other sites More sharing options...
Mosin Posted November 28, 2008 Report Share Posted November 28, 2008 My bad I meant with a pic of you and your name next to the amp. Anyone can get a pic of an amp. Than it'll be just KEWL. Quote Derp. Link to comment Share on other sites More sharing options...
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