So at first glance i didnt know much about dc audio, and i was on the fence between my first big boy subs. Due to a good reputation and sounding godly loud ( and good) i chose dc, and bought a sub from my freind (a level 6 m2.) I ran with it, and people ran from my car lol. Eventually i got 2 of these m2 lvl 6s. And wanted to upgrade. So I eventually contacted Jose Razon, he really hooked me up,he was really nice as well as imformative, and i bought 2 m4 baskets/recones. About a week later, i took a trip to tahoe for vaction, and i was just thinking that it wouldent hurt to email DC to ask about maybe a tour, as they were only about 2 hours from me. Rusty quickly emailed me back to say yes. So i made the trip, and the DC crew quickly opened the door for me and gave me a grand tour lol. Everyone was super nice and imformative, got to see some really cool stuff too! Eventually i met rusty, he is very down to earth so to say, and really humble, not cocky one bit,and we chatted for quite a while, it doesnt matter who you are to them, rich or poor, your still important to them, which is rare to see. i met his wife as well, and she is very nice and humble as well. And through a big coincidence my order for my baskets was about to ship so they just let me take em home woohoo. So long story short, everyone iv meet through DC has been part of this very tight family, and willing to invite others to their home quickly. So if your ever on the fence between companys, ask about their customer service im glad DCs customer service was this awesome, keep up the good work guys! Just wanted to share my thoughts and experience with DC.