Melissa

I love my new truck

don't do it!

I'm nervous that I'm gonna party too much and be too hung over to get a good start in the lanes!!

Ok, It just hit me today...I'm a little nervous about this weekend! Anyone else????

pick me...pick me

Thank you!

I have been nominated for Rookie of the Year...please vote

Is it the pink Escalade that runs around Sac?

He tried to make excuses at first, like if there was a lot of wires, did he actually look at it? Things like that. I told him yes they looked at it and the "manager" said it would take about 30 minutes to change out. The more we talked the more he realized that his guys fucked up. He tried to say that 2 of the employees were new so the only one that could do it was the guy that presented himself as the "manager" and that would leave the other 2 employees without supervision. We were the only customers they had and I wouldn't mind waiting if he needed to help the new employees help someone and then finish our installation. I'm really easy to work with when I get good Customer Service and very appreciative of good customer service. I will go above and beyond to acknowledge that I received good service. And then, when I receive shitty Customer Service....well, you're all seeing that right now. Speaking of Customer Service...Bill took the RV to Battery Bill's today and they installed our new batteries in about 30 minutes and they don't charge an installation fee

Yep the one on Greenback between Sunrise and Fair Oaks. They do installations in back.

I called and spoke to the owner, Don, today and he was quite surprised that his boys refused to install our batteries last night. He offered to waive the installation fee that they usually charge for installing multiple batteries woooohoooo I told him that wasn't necessary, that we already had batteries installed elsewhere this morning and were not charged an installation fee. He apologized like crazy. The kid that said he was the Manager last night is not a Manager, just an employee. Well, I told Don that I called him just to let him know what kind of sale his employees turned down last night and that is something a business owner should be aware of.

They would have made money on us...but oh well! Bill took the RV somewhere else this morning and is having the batteries installed for less money than Batteries Plus wanted. He will be calling the owner of Batteries Plus this morning to chew a little ass! We will also contact corporate.

So, Bill and I are going camping this weekend and we find out today that we need to get new batteries for the RV. Bill calls around and he called Batteries Plus in Citrus Heights. Batteries Plus is open til 8pm, they had the batteries in stock...sounded good. I called the store to see if they would install the batteries for us and they said sure and I double checked that they were open til 8. So, we go get the RV and drive out there and roll in at 7:05pm. The kid inside tells us to pull around back, he's the one I had talked to on the phone. SOOOOOOO...the kid comes out back and says they can't install the batteries tonight because they close at 8pm and that it would take 45 minutes to an hour it's about 7:10 at this point. Bill tells the kid it won't take that long, and besides you don't close for 45-50 minutes. The kid "my Manager says we can't do it". So, of course I asked for the Manager. Well, Manager Chris comes out and says they can't do it tonight and that it would take 30 minutes...it was only 7:10pm!!! There were no other customers in the store and 3 employees and they don't have one to spare so that they would have a sale! We were buying 4 batteries at about $100 each and would have spent more if there was a better battery to purchase than the ones we called about! Bill and I were in complete shock with the lack of customer service. We did not buy the batteries at Batteries Plus and never will. So, they wasted a few hours of our time today and will be wasting a few hours tomorrow when Bill takes the RV elsewhere to buy batteries. Batteries Plus must be doing a spectacular business if they can afford to turn away business like that! They will never get my money again! Ok, I'm done :mad:

Congrats

Happy Birthday Steve!

Congratulations David! And don't pay any attention to my husband's comments

Hey there