Its shit head like this that make my business so hard. I own a automotive repair shop and its hard enough to work on cars and for people to trust you, and you have shit sticks like this fucking up shit. I work my ass of to please my customers and for them to trust me.. One thing that pisses me off is you never hear a good story about how well a automotive repair shop took care of you, its always the bad story. This just pisses me off I guess its a sore spot.
Ill give you another example... We had a lady call us and she had her 07 Chevy truck at the GM dealer because her rear wheels were locking up when she put the truck in reverse and started to roll back. The GM dealer or the tech who was working on the car tried to sell her a whole new rear differential the bill was going to be like $7000. So cause the cost of the repair she wanted a second opinion. The towed the truck to me and once we go it in the shop it was plain as day as to what was going on. One of the bolts that hold the brake caliper on the axle had backed out and when was in reverse it would flip up and jam itself against the wheel and cause the wheel to lock up. All it was was a $4 bolt to fix this problem.
Things like this get to me
Currently at my shop Im taking care of one of my good fleet customers by eating over 30hrs of labor on a job. He had the head gaskets replaced on one (fleet) of his duramax tucks back in Nov. of 2011 it came back to me last month and 30k miles later cause it was losing coolant with no leaks. Well the heads turned out to be back cause of pitting in the injector tubes. My warranty on my work is 12 months 12k miles. He was way over by mileage but cause its a good customer im going to keep him happy and take care of the labor... 30hrs at $76.87 per hr. thats jut over $2300 im out but I will have a happy customer that will come back.