Clownrock95 Posted April 22, 2017 Report Share Posted April 22, 2017 (putting this up top so anyone that doesn't wanna read the whole thing will still see it) does anyone have a reducer for the nvx amps they are willing to sell or know where i can get one /\ build in question so i recently (kinda) had one of my jad1200.1 amps start acting up (video on build page) so i contacted sonic about getting a replacement they responded quickly and after paying for the shipping label i sent it out it took about a week for it to ship to them and them to ship it back (about a week total) and upon receiving my new amp i opened it to find it was missing the power adapter bass knob and Manuel bag so i contacted sonic on February 25th i got a response that said " I've put in a missing parts order. It should be fulfilled this week, with the parts that you need being shipped out to you." that was 8 weeks ago on March 16th i sent a follow up email and was told "I checked and follow up the order and it shows that it is in pending approval status. But, I already sent a follow-up request for this order so that we can send it out as soon as possible. I do apologize for the inconvenience." on April 4th i was told my replacements would be sent out 4-26-2017 on April 7th i received a package that was supposed to contain the power cable reducer, manual bag, and bass knob well 2 outa 3 aint bad right? right? wrong! i got the bass knob and manual bag but not the power cable reducer (which i stated in my first email was the only item i needed) upon finding that the reducer was missing i sent another email to sonic on April 7th that received no reply on April 19th i resent the email from the 7th and i was told "We apologize for this delayed response. I can request this missing part but I cannot give an assurance to send it fast. If you can source this piece locally, I'd be happy to credit your account." to which i replyed "I have not been able to find just that part from any retailer or I would have likely already done so seeing as it has be ~ 2 months that I have been trying to get it from y'all" tl;dr if you need a warranty replacement from sonic your golden if you need missing part to be replaced better grab the ky jelly cause its not gona be fun Quote Link to comment Share on other sites More sharing options...
Clownrock95 Posted April 28, 2017 Author Report Share Posted April 28, 2017 Bump Can anyone help me out here I'm quite honestly tired of dealing with sonic this is ridiculous Quote Link to comment Share on other sites More sharing options...
3vil Posted April 28, 2017 Report Share Posted April 28, 2017 Return the whole amp because parts were missing/not as described. Then order another? Probably waaaay past their return date, but might be worth a shot. Quote Link to comment Share on other sites More sharing options...
audiofanaticz Posted April 28, 2017 Report Share Posted April 28, 2017 @SonicElectronix Quote Link to comment Share on other sites More sharing options...
boomintahoe Posted April 28, 2017 Report Share Posted April 28, 2017 Sonic has gone downhill a lot recently. A quick google search will confirm this as well as other people who have dealt with them recently. On another forum, a member on there has stated they shut down one of their warehouses for some unknown reason. Quote Link to comment Share on other sites More sharing options...
Clownrock95 Posted May 7, 2017 Author Report Share Posted May 7, 2017 last week i emailed the ceo about the problem and that seemed to help as i now have my reducer after 1 day under 10 weeks finaly i can get my other amp in and get tuned up Quote Link to comment Share on other sites More sharing options...
SonicElectronix Posted June 16, 2017 Report Share Posted June 16, 2017 @Clownrock95 - sorry man not enough customers recently which caused a round of layoffs and led to some unexpected to support issues. Hopefully you can give us another shot in the future. Quote www.sonicelectronix.com | Authorized dealer for Rockford Fosgate, JL Audio, Sony, Hifonics, NVX, Wet Sounds, Kicker, JBL, and tons more! Check out the exclusive SMD deals on this thread: Name your Deal & Exclusive SMD Promotions Link to comment Share on other sites More sharing options...
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