No disrespect to Fi(there one of my fav brands) , But they do take for ever to get what you ordered (1 week build time , 1 week shipping, And possibly 1 week for them to actually ship it)
I don't think they have a Number (they have it , but don't give it out, because they would be answering phones all day and not building subs) Just wait 1 more week , and if he hasn't got it or a Tracking # , then have him Email them) , And about the whole border thing , you never know, the border can be a pain in the butt some times.