I feel bad for you Martydmb, you've had a bad experience. You have a damaged amp in your possession, it sucks. You can fix this easily with the company you purchased it from. If you've lost confidence, then you have. I don't see the point in throwing Sundown on blast if they are perfectly willing to correct the situation. They corrected your other issue with the amp that didn't have quite the output you expected. It may not have been on the timetable you were happy with, but they did do it.
There are plenty other options to acquire new Sundown equipment, not only SSA. If anything, maybe you should stop doing business with that specific merchant due to customer service you find unacceptable. As far as the product not working the first time I have a question:
How did you set your gains with the SAZ3500D when you got the first one. You are referring to gain pot position and give no hint that you set the gain properly. You only say something like " I know that surely the gain pot shouldn't need to be blah blah blah". This doesn't indicate that you set the gain properly with a DD-1 or O-scope, which are the ONLY ways to properly match your HU voltage and amp signal voltage.
Again, I'm sorry for your bad experience, I wouldn't be happy either. What was your main purpose in creating the thread? If it was just to vent, I understand.