SonicDaniel

Winners announced! Thanks to everyone who entered! Be sure to enter this months contest to win an autographed guitar signed by George Lynch and other great prizes! 1st Place: Don L. "My dream costume is a replica of my mr2 turbo trd transformer style costume" 2nd Place: Lynn L. "My family dressed up as the adams family" 3rd Place: Tyler P. "A ton of 1/0 wrapped around me and call myself the audio zombie."

(but our buying team says to act quick, we have a limited stock!)

Who's that unbelievably awesome host?

OP, look out for a PM shortly so I can confirm your info and get this issue resolved, and provide you with my direct contact info in case you need to follow-up. Upon first glance, it does seem that the return was processed improperly. I am following up with our warranty manager to confirm this. More troubling to me are the issues you had dealing with our customer service department; as frustrating as it can be to blow a tweeter, I know that it can be infinitely more frustrating to deal with the "run-around" that it seems you were given. This is the first I've seen of this, so I can't give you a better resolution at this moment, but please rest assured that this is sincerely my #1 priority until it is resolved. (I fully agree that the location of the "Authorized Internet Dealer" can be a bit misleading, although the specific information about the product's warranty policy/provider are contained in the product description. We are working on some aesthetic changes to the site that will prevent such a misunderstanding from recurring.) Sincerely, Daniel Z.

http://www.stevemead...happy-customer/

We're thrilled you guys like it! This first video was mainly for the Android Forums/Blogs, we plan on releasing another video in the next 1-2 weeks showing more of the actual install.

Done with audio? Time to add an inverter & a Margarita maker

Very important question! BassMan, if you did send it back to us, please PM either myself or SonicHD with either your Order #, RMA #, Account Username, or any other information that can help us pull up your account & get this resolved. Nice to see someone trying to help me.. I appreciate it very much! PM coming your way. lmao! Happy to help!

Very important question! BassMan, if you did send it back to us, please PM either myself or SonicHD with either your Order #, RMA #, Account Username, or any other information that can help us pull up your account & get this resolved.

Those Rockford amps are so shiny, I bet you could see the smile on your face as soon as you opened the box!

Zach, the credit is on your account. Go ahead and proceed with the purchase as usual, but this time when you reach the Payment Methods page, you will be able to apply the credit towards the balance of the order.

Man, I call in sick ONE DAY, and I miss this :'(

Yessir! We've switched out the part for you, and the difference will be issued back to your account in store credit. This will ship out of our Kentucky warehouse tomorrow, so you should have it on Thursday or Friday!

zack_e89, unfortunately have not yet received these, and are awaiting further ETA from the manufacturer. We've checked with our techs, and we recommend these models in place of the Shuriken, as they have the same threads. The difference between the two is the height. http://www.sonicelectronix.com/item_38803_XS-Power-580.html http://www.sonicelectronix.com/item_38804_XS-Power-586.html

OP, we are eager to get this issue resolved. I sent you a PM requesting more information about the order and the missing products so we can make this right as quickly as possible.

wwjm, We can definitely beat that price if you are interested in the XXX6.5C. But we prefer the tweeters on these Focal's

OP, your order exceeded our available quantity of several parts. We are expecting more of these accessories to be delivered within this coming week, but we can offer potential upgrades/substitutions instead, if available. I'm having one of our Customer Commitment Representatives contact you directly to discuss the potential options. We've been unexpectedly busy for this time of year. It's certainly not a bad problem for us to have, but it's made it difficult to maintain the same level of customer service & quick processing that we are known for. We held a recent job fair to grow our support team, and our new employees are just finishing training, so we should be back to normal soon. We appreciate your patience and support while we work through this.

Mario928, we sincerely apologize for the condition of your battery. As other SMD members have mentioned, Kinetik batteries do have a proclivity to swell up or bubble under heat or stress. The battery was inspected prior to shipping, so we have initiated a damage claim with the shipping courier used. Under normal circumstances, we would ship you a replacement battery immediately; however, the HC1400 is currently out of stock. I am PM'ing you with several options to resolve this issue, as well as the direct contact information for one of our Customer Commitment Supervisors so you can contact us at your convenience.

We're currently expecting another big shipment to come in within the next few days (supposed to be tomorrow morning, but we can't guarantee that.) If you sign up here, you'll be notified via email as soon as they are entered in to our inventory. To answer the rest of your question, backorder times really depend on the availability from the manufacturer/vendor. Let us know if you're ever interested in a backordered item, and we'll do our best to get more information for you.