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JasonJones

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  1. This is hidden away from the build logs. If it were in there I'm sure it would get more views. But none-the-less... HOLY SHITBRICKS!
  2. I like know which shop is this.shops want keep selling as well.not unless this shop fudge the warranty paper work make them look cool to you. hopefully buy more or upgrade.I've worked for a shop never heard a manufacture say this.nobody going to warranty a new product over and over again for a year..I think your just saying that to back your statement up about how warranty works.. Hey there bro. You mad? Seriously you're acting like I'm personally attacking you. Also, when did I ever say what I was referring to about the warranty covering each replaced item was purchased from a shop--let alone car audio? What I was actually referring to was personal experience with a dryer. Why would I fabricate something like that? To make myself seem cool on the Internet? No. The point of this thread was to seek clarification of their warranty standards. NOT to start drama or try to bash on Sonic or even try to "cry" my way into sympathy. However, I WILL indulge you researching the product. It is actually three sets of Rockford Fosgate T2652-S. And to correct your statement of them not warrantying a product over and over within a year, actually even Sonic said they would. They stated that a manufacturer warranty would replace the item as many times as needed ONLY within the given warranty period from point of purchase.
  3. I fully agree with your sentiment. I planned on getting them warrantied and either A) selling them or putting them in my girlfriends car using the passives instead of running active through my 3Sixty(that's the only thing Forest and Rico can think of that could be causing this even though it shouldn't).
  4. Where you are from may be that way. But to be completely honest the only dealings I've had with warranty related issues was through brick and mortar stores. In which, the product was covered, replaced, and that new product also came with a one year warranty. I believe it has something to do with the fact that the product itself is warrantied through the manufacturer to function at least one year free from manufacturer defect.
  5. I'm sorry but I don't believe I'm "crying". The point I am trying to make is that unless told otherwise why would I assume the warranty didn't begin with receipt if the product(s)? It doesn't say EITHER way. So all that you can do is assume.
  6. And if you read that info it tells you the length of the warranty and who it is honored through. In my case it stated "1 year" and "SonicElectronix". It gives no other information than that.
  7. Its a brand new product though, so it should have a fresh warranty.then a month before they warranty goes out, I request and RMA, get a new one. And repeat this once a year every year for the rest of my life. If it worked like that every company would go broke. I am completely fine with that logic. However, as the consumer I assumed that new product = new warranty. And with nothing on the site, told verbally or in the RMA paperwork saying to the contrary why would I assume otherwise? Believe me if it was conveyed in some way I would have made the time to get them in before the one year from date of purchase warranty expired. However, like someone said on the inside of the brand new in box product states the warranty information and doesn't outline from date of purchase. I'm not looking to scam the system or obtain a replacement product through being deceitful. I truly and honestly had never heard of this before and am upset that it isn't conveyed to the consumer. Also, I HAVE contacted Sonic and spoken with the Returns manager in which he just reiterated the policy and essentially gave no credence to my not being informed of their policies.
  8. No. It does not say it anywhere on their site nor did anyone tell me verbally after the initial replacement. And in regards to life being that busy, yes, I work a 40 hour job, a 30 hour job, double major and have three kids. So yes it was not a top priority because I assumed I had till September.
  9. Long story short: So I originally purchased my product on April 10, 2012 and then had to have them replaced in September under the manufacturer warranty. I ended up receiving a brand new product which I was very happy about. However, I have since had another issue in which I requested an RMA and the RMA was denied due to the warranty expiring on 4/10/13. Come to find out that the warranty is from date of purchase and not one year on the product itself... I'm extremely disappointed by this because I experienced the issue long before 4/10/13 but haven't had time to get the product back in and I believed I didn't have to rush because I had till September of this year... Nowhere on Sonic does it say this to prevent confusion nor did any of the reps inform me... Anyone experience anything like this before? Because I'm quite bitter at the moment...
  10. To Steve: I apologize if when I said they told me to "screw off" could have been taken literally. Of course they didn't say that. In fact, they weren't rude at all. However, the point I was trying to convey is that the "policy" of not honoring warranty's on products if their serial number's were removed was not shown anywhere throughout any of the warranty info or FAQ's. This is what I meant by them telling me to "screw off", in the sense that I had no warning that if a SN was damaged it would void the warranty. However, you better believe I will from this point forward not even attempt to blemish that little dinky sticker. In fact, I will be placing a piece of clear packing tape over every single SN from this day forward; as all it is, as you know, a small little paper label. On the subject of the 3Sixty.2 issue being "user error" I spoke with Forest at Rockford Fosgate in depth on multiple occasions due to the .2 experiencing different issues(using the .2 knob as bass control not working, losing retained settings, not connecting bluetooth like you said), what caused me to send it in however was that one day when I turned my truck on (.2 had been installed and working for months) the audio faded from the rear to the front, then from the front to the front right speaker at low potential. I shut the truck off and there was a loud "pop". I verified all of my connections and everything was sound, restarted the truck and it did the exact same thing minus the "pop". I then took my Oscilloscope and attempted to measure the output on the output side of the 3Sixty.2 to see what exactly was going on. The Front R and Rear R & Sub outputs were sending signal just fine, however, Front L and Rear L outputs were not sending any signal, AC voltage or anything. I again called Forest and he was perplexed and said it could be an internal board issue that created my problem. Upon pulling the .2 to send it in, I decided to check all of my speaker connections to ensure it wasn't an issue with any of them. And that is when I discovered that the 3 tweeters on the left bank were blown. I would assume this was caused by that "pop" or backfeed, as the day before they were playing loud and clear. In terms of it being "a set of tweeters" and me "throwing them under the bus", unfortunately it isn't such an inexpensive replacement. If you consider the shipping I paid to get the blown set back to them, then back to me as they would not cover that it was nearly $50, then obtaining a new pair of T2T-S(RF is out of spares to replace them at a lower price) those would cost $140, so $190 total to just get a pair of tweeters replaced? $190 is the price I paid for the entire T2652-S component set, and for me that is no small chunk of change to be dismissed. To forum members: I apologize if this was taken as a "stay away" from SonicElextronix. That is not what I meant it to be. All I have ever gotten from them previous to this issue was upstanding customer support and the best prices around. So that is why I was taken back by this situation and the lack of support on their behalf. However, Daniel is now on the situation and myself and him spoke today and he insures me that a new set of T2652-S will be getting shipped today. What I meant to convey in this thread was the importance of not damaging those blasted SN's and that if you do, you will be left with little option. Daniel has reinstilled faith in SonicElextronix for me, and I will continue to shop through them as this is the type of customer support every business should aspire to have. I also apologize for posting a heated topic without thinking with a level head. However, I was left with little choice. Thank you for your help in this matter Daniel, Steve, Snafu and any other behind the scenes ninja's!
  11. So long story short: My 3Sixty.2's left channels blew out killing my entire left bank of T2 tweeters. Get ahold of Fosgate because the 3Sixty.2 was out of warranty, they're taking care of that. Then I get ahold of Sonic and get an RMA for the T2652-S sets. End up sending them in. Today I get an email requesting me to call them as they need additional information. When in reality the phone call was for them to tell me to pretty much screw off because one set of the tweeters serial numbers were "scratched off". And this I guess voids their honoring the "manufacturer warranty". When in reality I used epoxy to mount them in the OEM location in my truck and I'm sure that the dinky little sticker got covered in some. So even after talking to a supervisor they tell me to go screw. I then called Rockford Fosgate and spoke to Steve in the warranty department. Explained the situation to him and he was appalled. Even before I told him why it more than likely got "scratched" he said that it happened all the time when people use epoxy or glue to put them in OEM locations. He then proceeded to inform me that SonicElectronix is not an authorized vendor... Which I told him thats impossible because when you look below the purchase icon on the site it says "Authorized retailer". Steve then looks it up himself and says "Hmm. Weird. You should call them back then and explain that we don't require the serial numbers on the tweeters". So I call back Sonic and speak to the same supervisor who gives me a long song and dance about how it is "against the law" for them to accept any return when the SN isn't legible. When I informed him of what Steve said he explained that it didn't matter, as SonicElectronix is not in fact an authorized retailer. When I inform him that the site says they are, he looks it up and finds the "Authorized Retailer" under the purchase icon, however, he then clicks the hyperlink and states that all that is, is a link that brings you to Sonic's authorized vendors... Of which Rockford Fosgate is not... So I explain that the way that is portrayed is very deceitful and that I am not very happy with the situation at all. I explained in a very respectful and non-bragging manner that I spend a LOT of money through Sonic, and that when things are able to be bent for good customers it is appreciated. That got me nowhere. So here I am reconsidering purchasing from Sonic in the future due to improper advertising and overall surprising lack of customer support. As I said I've spent over $5,000 recently through Sonic which by all means isn't a small chunk of change, nor should it be overlooked. So if you plan on purchasing from Sonic be aware that the warranty's may not be honored. I was also told that it is in Sonic's warranty policy that if a SN is removed it voids it, however, after reading through all the warranty clauses I could find nowhere does it state that.
  12. Also, have you metered it yet? And if so what is your peak?
  13. A quick google check can show you that the excursion is longer than the suburban Omfg I suck. I meant larger. Thanks for catching that. Isn't it like 2" larger? I know they only made them to 05-06 anyways right? Fuck having a V-10 taboot.
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