in most cases i would never think of emailing the inventor of a product for help with a companies quality control, but with this particular product it's a small high end market so he might take that sort of thing seriously
sonicelectronix is an old company tho that I've had good service from, so you might be the rare case that gets shitty service
if i were in this situation, I'd try to get my money back and place an order from another dealer promoted by the site, wccaraudio, droppinhz, sky high, or others I'm not remembering
edit: oh and the chances of two Ferraris in a row being lemons? a lot more likely than you think haha