We offer automated online ordering for dealers -- so they don't have to call us to order. Most of them use this system and it's MUCH easier as not only can they double check their order on the screen but we have a printed computerized record so there is no confusion -- I find that more accurate than phone ordering.
We also have forums, emails, and Facebook for people to contact us -- so it's not as if people cannot reach us by any means, phone is just the worst possible way.
As for having "someone" answer phones at minimum wage... if they have no idea what they are talking about, IMO, it's worse than nobody answering the phone if they simply confuse the customer. I only have so much time in a day as the owner, product engineer, inventory manager, etc. I simply cannot sit on the phone all day when customers expect me to email them, take their orders, and ship their orders in a timely fashion. If some absolutely HAS TO talk to me on the phone they can... but it should be the last choice.
People can ALWAYS reach me by email, forums, and Facebook which I can answer as I have time to sit and think about a response. If I'm on the phone and doing other work my full attention cannot be dedicated to responding to the customer and taking care of them... again, making it a poor way to really talk to us / me.
We are growing and I am working on it -- for now phone is the WORST way to contact us. I am working on expanding our facility and staff next year to handle the increased contact volume but it takes time.