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Rant about Crescendo Audio


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Posted

They have a shipment stuck in customs and are behind on hundreds of orders because of that, you honestly expect everything to be peachy fucking smooth and get back to you right away without a hitch?

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Posted

They have a shipment stuck in customs and are behind on hundreds of orders because of that, you honestly expect everything to be peachy fucking smooth and get back to you right away without a hitch?

Acutally? Yes. When you cant make an order, you should compensate for it by customer facing. if they picked up the phone and explained the situation id probably shrug it off with a "hey shit happens".

Posted

If you read the forums you'd see they explained it very clearly and everyone is saying the same thing. You'd also read that they've handed out several thousand dollars in compensation and they're probably not making much, if any, money now off these sales. So grab some preparation H, pull up a chair and re-fucking-lax!

Posted

Why do they need to explain the situation when it clearly states on their website, is stated on basically every car audio forum on the internet and just had a few people tell you right now?

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Posted

Its not a huge company same as a lot of the niche brands I am waiting on an order. Yeah I'm pissed its taking forever but I'm not online bitching and moaning about it. Doesnt make anything move any faster and only pisses me off more. As far as responding goes aside from a select few companies of this size you wont get a quick response to anything while they are working on getting product in. Just chill out there has been enough ranting already no reason to clutter up the forum with more ranting.

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Posted

You want A++++ customer service, you have to pay for that, IE. a lot of people doing nothing but answering phones, that cost money. You can't pay crackhead prices but expect fortune 500 customer service. I've ordered from them in the past and was more than pleased with their product and will order from them again. Just my 2 cents, take it anyway you want. :shrug:

Posted

Why do they need to explain the situation when it clearly states on their website, is stated on basically every car audio forum on the internet and just had a few people tell you right now?

What it clearly states on their website is that any new order should have been shipped between the 19th and the 22nd. I shouldnt have to go read a forum to find out if a company is going to ship my order on time. Thats a ridiculous concept.

You want A++++ customer service, you have to pay for that, IE. a lot of people doing nothing but answering phones, that cost money. You can't pay crackhead prices but expect fortune 500 customer service. I've ordered from them in the past and was more than pleased with their product and will order from them again. Just my 2 cents, take it anyway you want. :shrug:

I dont expect A++++ customer service. I expect them to meet deadlines that THEY set. IE making shipments by 19th-22nd like their website says. Or returning my call within 12-24 hours as their phone recording states.

Posted

Why do they need to explain the situation when it clearly states on their website, is stated on basically every car audio forum on the internet and just had a few people tell you right now?

What it clearly states on their website is that any new order should have been shipped between the 19th and the 22nd. I shouldnt have to go read a forum to find out if a company is going to ship my order on time. Thats a ridiculous concept.

>You want A++++ customer service, you have to pay for that, IE. a lot of people doing nothing but answering phones, that cost money. You can't pay crackhead prices but expect fortune 500 customer service. I've ordered from them in the past and was more than pleased with their product and will order from them again. Just my 2 cents, take it anyway you want. :shrug:

I dont expect A++++ customer service. I expect them to meet deadlines that THEY set. IE making shipments by 19th-22nd like their website says. Or returning my call within 12-24 hours as their phone recording states.

What questions do you have for them that they haven't answered 100+ times on public forums on their webiste etc.

Its customs bullshit, you want to be mad..be mad at the Gov and customs bullshit,,,,

and don't buy shit that is out of stock, or backordered unless you want to wait.

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