Well, I called xbox customer service last week. It sounded so wonderful to hear the computer guys voice sound so happily, but it soon turned sour when I got a hold of an actual person who knows no English whatsoever. The guy constantly put me on hold, I couldn't understand half of what he was saying. To make a long story short I ended up hanging up on him because he evidently know how to say "sorry sir we cant help you with that" quite well.
Xbox live support SUCKS