JasonJones Posted September 4, 2012 Report Share Posted September 4, 2012 So long story short: My 3Sixty.2's left channels blew out killing my entire left bank of T2 tweeters. Get ahold of Fosgate because the 3Sixty.2 was out of warranty, they're taking care of that. Then I get ahold of Sonic and get an RMA for the T2652-S sets. End up sending them in. Today I get an email requesting me to call them as they need additional information. When in reality the phone call was for them to tell me to pretty much screw off because one set of the tweeters serial numbers were "scratched off". And this I guess voids their honoring the "manufacturer warranty". When in reality I used epoxy to mount them in the OEM location in my truck and I'm sure that the dinky little sticker got covered in some. So even after talking to a supervisor they tell me to go screw. I then called Rockford Fosgate and spoke to Steve in the warranty department. Explained the situation to him and he was appalled. Even before I told him why it more than likely got "scratched" he said that it happened all the time when people use epoxy or glue to put them in OEM locations. He then proceeded to inform me that SonicElectronix is not an authorized vendor... Which I told him thats impossible because when you look below the purchase icon on the site it says "Authorized retailer". Steve then looks it up himself and says "Hmm. Weird. You should call them back then and explain that we don't require the serial numbers on the tweeters". So I call back Sonic and speak to the same supervisor who gives me a long song and dance about how it is "against the law" for them to accept any return when the SN isn't legible. When I informed him of what Steve said he explained that it didn't matter, as SonicElectronix is not in fact an authorized retailer. When I inform him that the site says they are, he looks it up and finds the "Authorized Retailer" under the purchase icon, however, he then clicks the hyperlink and states that all that is, is a link that brings you to Sonic's authorized vendors... Of which Rockford Fosgate is not... So I explain that the way that is portrayed is very deceitful and that I am not very happy with the situation at all. I explained in a very respectful and non-bragging manner that I spend a LOT of money through Sonic, and that when things are able to be bent for good customers it is appreciated. That got me nowhere. So here I am reconsidering purchasing from Sonic in the future due to improper advertising and overall surprising lack of customer support. As I said I've spent over $5,000 recently through Sonic which by all means isn't a small chunk of change, nor should it be overlooked. So if you plan on purchasing from Sonic be aware that the warranty's may not be honored. I was also told that it is in Sonic's warranty policy that if a SN is removed it voids it, however, after reading through all the warranty clauses I could find nowhere does it state that. Link to comment Share on other sites More sharing options...
Guest Posted September 4, 2012 Report Share Posted September 4, 2012 sonic better get their shit together with their misleading policy. Link to comment Share on other sites More sharing options...
SnowDrifter Posted September 4, 2012 Report Share Posted September 4, 2012 Hmm wow. I hope you get this sorted out! ~~~~~~~~SAY NO TO PHOTOBUCKET~~~~~~~~ Snow's DD-1 tracks here: https://www.stevemeadedesigns.com/board/topic/167433-snows-dd-1-tracks/ My take on OFC vs CCA: https://www.stevemeadedesigns.com/board/topic/110381-things-that-piss-you-off-in-the-car-audio-world/?do=findComment&comment=2461444 Link to comment Share on other sites More sharing options...
Raptorman Posted September 4, 2012 Report Share Posted September 4, 2012 Someone from Sonic will probably see this post and it should get straightened out. Guys on here all cool like that. 1996 GMC Sonoma Four Fi BTL Neo 18's In 2:1 6th Order Bandpass 2 Ampere 5k's @ .5 TEAM FI TEAM #LITHIUMCANTDEMO On 10/20/2013 at 0:37 AM, KillaCam said: Fucking with a Prius driver is like making fun of a disabled kid. Pussies. Link to comment Share on other sites More sharing options...
kl0wn Posted September 4, 2012 Report Share Posted September 4, 2012 (edited) Sorry to hear man, I know that kind of shit sucks. I've never actually bought anything from Sonic, never trusted em. Hope you get it worked out. Edited September 4, 2012 by kl0wn 06 Mini Cooper S Sundown, SoundQubed Cadence, XS Power 151s Sealed 155s Outlaw Windshield @ 37hz Link to comment Share on other sites More sharing options...
LT.Smoke Posted September 4, 2012 Report Share Posted September 4, 2012 Hope it all works out for you Jason... Please anyone that posts " DO NOT and I REPEAT DO NOT SHIT TALK SONIC".... Hopefully all this will get sorted out but we dont want a bunch of people talking trash Thx Team MaxRetribution Si Vis Pacem Parabellum Id rather be judged by 12 than carried by 6 Bowhunting- Life Begins and Ends at Full Draw Bowhunting Team Fatal Trajectory Hunt Team http://www.stevemeadedesigns.com/board/topic/49335-sick96vtecaccords-t-line-build/?hl=sick96vtecaccord << Accord Build http://www.stevemeadedesigns.com/board/topic/68498-smokedout08impalas-tline-build/?hl=+sick96vtecaccord << Impala T-line build Rebassed.com for all your music needs 👌 Link to comment Share on other sites More sharing options...
TylerParrish Posted September 4, 2012 Report Share Posted September 4, 2012 (edited) Wowwww......not what I expected when I popped into this thread Hope everything works out for you though. Edited September 4, 2012 by TylerParrish What the f**k is an appropriate signature supposed to look like?2013 Kia Forte Koup Pioneer AVH-X4600BT iDMax 12 DD M1c @ 2 ohms Rockford Prime 200.2 Pioneer 6.75" Comp Set XS S3400, D2700 Project DB Battery Terminals Axxess ASWC Stinger HPM Everywhereeee 90 Sq. Ft. of Stinger Roadkill Stock Alt Stuff To Come Sundown X-12 New Amp New Comps 4 Channel Amp My Current Build: http://www.stevemeadedesigns.com/board/topic/167462-13-kia-forte-koup-dd-setup/ My Old Build: http://www.stevemead..._+2000 +mustang Avatar Courtesy of SnowDrifter Link to comment Share on other sites More sharing options...
kl0wn Posted September 4, 2012 Report Share Posted September 4, 2012 (edited) Hope it all works out for you Jason... Please anyone that posts " DO NOT and I REPEAT DO NOT SHIT TALK SONIC".... Hopefully all this will get sorted out but we dont want a bunch of people talking trash Thx Just in-case I was the reason for this because of my comment before, I am sorry. And in no-way was I trying to shit talk. Edited September 4, 2012 by kl0wn 06 Mini Cooper S Sundown, SoundQubed Cadence, XS Power 151s Sealed 155s Outlaw Windshield @ 37hz Link to comment Share on other sites More sharing options...
LT.Smoke Posted September 4, 2012 Report Share Posted September 4, 2012 Hope it all works out for you Jason... Please anyone that posts " DO NOT and I REPEAT DO NOT SHIT TALK SONIC".... Hopefully all this will get sorted out but we dont want a bunch of people talking trash Thx Just in-case I was the reason for this because of my comment before, I am sorry. And in no-way was I trying to shit talk. Not at all my friend... I just know that when people exercise their concerns about a company... Others take a free pass to try and shit talk the company... Team MaxRetribution Si Vis Pacem Parabellum Id rather be judged by 12 than carried by 6 Bowhunting- Life Begins and Ends at Full Draw Bowhunting Team Fatal Trajectory Hunt Team http://www.stevemeadedesigns.com/board/topic/49335-sick96vtecaccords-t-line-build/?hl=sick96vtecaccord << Accord Build http://www.stevemeadedesigns.com/board/topic/68498-smokedout08impalas-tline-build/?hl=+sick96vtecaccord << Impala T-line build Rebassed.com for all your music needs 👌 Link to comment Share on other sites More sharing options...
meade916 Posted September 4, 2012 Report Share Posted September 4, 2012 i don't know how a 3sixty.2 blows out and kills tweeters. I couldn't even imagine how that is possible. Sounds like user error. When .2's break its almost always the bluetooth connection. Ive had them go bad, they never made a peep. Just lose ability to connect. Also, you said a few times they "told you to screw off" or "get screwed". I HIGHLY doubt they told you that. HIGHLY. You might not have gotten the answer you were looking for due to the fact the serial numbers were scratched off, but i don't think they actually told you that. I don't really like when people exaggerate to make their story look better. You say you spent $5000 at sonic but now you are going to throw them under the buss and make them look bad over a couple of tweeters? A couple of tweeters that could have came from ANYONE's car for all they know because they have no serial numbers? i can see you being upset because you didn't get your way but i can also see their point of view. Next time don't damage the serial numbers. All SMD products + MORE available at my store here! https://wccaraudio.com/ Subscribe to My Youtube Channel! Over 1,000,000 subscribers strong! Turn on your notifications! http://www.youtube.com/meade916 Follow My Instagram! Daily live feeds from the shop, exclusive content way before it hits my Youtube channel...and little squares with photo's in them http://www.instagram.com/meade916 The Official SMD Facebook fan Page https://www.facebook.com/SteveMeadeDesigns/ Follow my Tweet (Twitter) http://www.Twitter.com/meade916 Link to comment Share on other sites More sharing options...
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