Return crescendo BC2000D and get another or get an AQ2000D

[Vooloco]

As you guys might know, I am building a single cab truck, but when I got my crescendo BC2000D it had some scratches and looked like someone messed with the equalizer stuff on the amp. So I plugged it in anyways to see if it worked and it didn't. I tried hooking it up to another sub to see if my subs were wired wrong, nothing happened to the other sub. Then I tried different RCA cables. Then I tried a different deck. Nothing worked, but the amp does light up so it is getting power, it's just not working. I even went to a shop and they said it was my amp. Now these are my options, 1. I can return the amp and ask for another, but I have read really bad stories about crescendo's customer service, they may have got better, but I don't know, 2. return the amp and ask for my money back and get a different amp, probably a audioque 2200D. So what do you guys think I should do?

Thanks

Here's a little video of my build if interested.

[08tahoe]

I havn't heard anything bad about crescendo and I never had any problems with my bc3500 so I would just exchange it for the same amp.

[Vooloco]

I probably have to know before tomorrow because they will probably call me tomorrow. So some input would be greatly appreciated.

[Trey_Dog650]

I think either way you'd be pretty set. I'd just try and get another crescendo

[TeamHT]

I would really like to hear these stories of horrible customer service. I can say, Navid is one of the most customer oriented people I know. That guy is crazy about top notch service. Was the amp purchased brand new from crescendo? I don't know if I would be so easy to receive a brand new amp that came in with scratches

[Vooloco]

I would really like to hear these stories of horrible customer service. I can say, Navid is one of the most customer oriented people I know. That guy is crazy about top notch service. Was the amp purchased brand new from crescendo? I don't know if I would be so easy to receive a brand new amp that came in with scratches

It was more of ware around the equalizer knobs/screws things on the side of the amp rather than scratches, but there are some scratches and paint flaws. Also, yes this was a brand new amp ordered off of the crescendo website. For a side note I had to wait over a week from it saying it shipped to it getting to my house and they said they would get me a freed T-shirt which they did and they said I would also get a $20 rebate for the delay, but I never got the rebate.

[TeamHT]

Oh my god, you didn't get a shirt and it took a week to ship to you? This is your horror story of their customer service? I have nothing to offer you so this will be my last post. Good luck

[Raptorman]

A week from the point of it being shipped out is the fault of UPS/USPS or whoever was handling the package. It's not in their hands once it leaves their warehouse. Scratches and such can happen during shipping in some cases as well. Post pics if you want, but if you just call them and ask about it, I am sure they will take care of it.

[Vooloco]

Oh my god, you didn't get a shirt and it took a week to ship to you? This is your horror story of their customer service? I have nothing to offer you so this will be my last post. Good luck

... I didn't say I had a horror story I said I read some. Also I got the shirt, but not a $20 rebate they said I would get. It took 12 days to get to my house. Oh, and MY AMP CAME DEAD ON ARRIVAL.

[Bship]

Shit always happens, don't walk away from them just because you heard a bad customer service story. I don't recall hearing anything bad about them and the equipment is good, so get another one and don't be so damn negative.