Awhile back I ordered a laundry list of things from Droppin HZ. It was nice being able to order mostly everything from 1 site. I racked up a Bill of a little over $1000. I figured it wouldn't hurt to ask if they were offering any discounts at the time. They kindly looked over my order and told me they could give me a 10% discount on everything except the Nendo door speakers. That was wonderful, it almost covered the shipping. But from there things took a different turn. I'm gonna list some dates and brief descriptions to kind of give you an idea of how everything happened.
June 28 - contacted them about a discount
June 29- received discount code and paid in full for my order
July 9- had all packages but 1. Contacted them about missing package
July 10- said they wet checking into it
July 11- asked about progress
July 14- asked again since I hadn't received response
July 17- received the last package with 1 item missing
July 18- contacted them about missing item
July 19- they said they would ship it out that day
Aug 14- started a dispute through PayPal
Aug 21- after no response I escalated it to a claim
Now the odd part here is that within a couple hours of escalating it and the payment I made being threatened they offered a refund of the exact price of the item.
So overall it was a negative experience as you can see and I just thought I would share. I constantly hear about these people being good people which I'm sure they are but their customer service was not so great.