In moving to the midsize company, you are going to have hiccups, and there are bound to be orders missed, or shipments gone a wry, but the customer needs to understand that there will soon be seperation from "chruch and state" if you will, and that will inevitable bring a superior product to the consumer. Staying in touch with the needs and wants of the consumer is great (reading and responding on forums), but direct orders will soon be a thing of the past.