Nightshade Posted December 25, 2008 Report Share Posted December 25, 2008 Here is one of my most recent experiences with Jacob and Sundown Audio. I had an issue with one of my Nightshades last week on Thursday. I called Jacob on Friday morning and told him that I was in need of a recone. He said okay we'll build it today and you can come here tomorrow and pick it up. I thought for a second and was like tomorrow is Saturday are you sure. He said it was no problem and to come cause Brandon and he would be there. Got there and got the new sub in the car. It sounded as I expected it to and was very happy with it. I hung out with the two of them for a couple of hours on their day off none the less. That was the first above and beyond thing that he did for me. Next I was on the ride home and had an issue with the sub volume dropping. I looked at them while they were playing and saw that the old sub that hadn't been reconed was not moving as much as the newly reconed one. I got home and pulled it out of the box and examined it. I saw that the + lead on one of the coils came unsoldered and thought that would be easy to fix. I checked the other coil to be sure and saw that since the other lead came unsoldered it left the opposite coil hooked up by itself and burnt the - lead on the other side. I never had a problem with the subs seeing that much power before and determined that the lead burnt because the one came off the other terminal. Well, I decided to email Jacob and tell him about it. He answered my email right away and told me to come by anytime next week(this week) and he would fix it up. I called Monday and made plans to come and pick it up on Tuesday. I got to his shop again and there was a brand new freshly reconed sub waiting for me again!!! Except this time the sub was covered by waranty since the lead came unsoldered causing the other lead to burn. Now I had an issue with another well know manufacturer about a tinsel lead breaking and they wouldn't cover it under waranty and deemed it abuse. Jacob on the other hand reached into his vast supply of recones and did it for me like the other manufacturer should have. To me this is how people are supposed to treat their customers. Sundown comes through again, and keeps my business for life. Not that I wouldn't have continued to run Sundown, but after the other sub went down on my way home I was ready to sell everything off and say fuck it. Oh yeah Jacob also gave me this NEW product that no one else has, and I know you guys are jealous of me. And this is what is does. Pretty cool. Quote 2013 VW Jetta GLI 2.0 Turbo 1 Sundown Audio SCV2000 1 Sundown Audio X15 V2 1 XS Power D3100 Audio Control LC6i Stock Deck 146.4 sealed on the dash at 37hz 2001 Focus ZX3: RETIRED Team Sundown Audio, Team XS Power, 2 time NSPL Car 3601-Up Champion, 2 time NSPL Car Hardcore ChampionHighest NSPL Scores to date:154.3db on the dash sealed at 46hz, 156.2db in the kick at 46hz155.2db unofficial on dash at 43hz Link to comment Share on other sites More sharing options...
Derrick824 Posted December 25, 2008 Report Share Posted December 25, 2008 Quality manufacturer support and service is one of those things that you don't realize how important it is until you need it and it isn't there. Out of the nine Sundown Audio amplifiers I've owned & abused in competition use I've only managed to burn up one (totally my fault) and with Sundown's discount replacement warranty it wasn't any problem exchanging it for a new one at a discounted cost. That's something you don't see other manufacturers doing. Their warranty and customer service is truly unbeatable. Quote Link to comment Share on other sites More sharing options...
n8ball2013 Posted December 25, 2008 Report Share Posted December 25, 2008 that is pretty impressive. I had a problem with a tinsel lead on a certain pornographic sub and it cost me shipping and the price of a recone. It was a tinsel lead then too. Quote THERE IS NO BUILD LOG! 1998 Chevy Silverado ext cab Alpine CDA-9887 4 Team Fi 15s 2 Ampere Audio TFE 8.0 2 Ampere Audio 150.4 3 Digital Designs CS6.5 component sets Dual Mechman 370XP Elite alternators inbound! 8 XS Power d3400 6 XS power d680 Second Skin Stinger Tsunami Wiring Sky High A Real Voltmeter not a piece of shit stinger. Link to comment Share on other sites More sharing options...
Loudcav Posted December 25, 2008 Report Share Posted December 25, 2008 Jacob says hes taking tomorrow offbut knowing him he wont be able to stay away Quote Link to comment Share on other sites More sharing options...
Derrick824 Posted December 25, 2008 Report Share Posted December 25, 2008 Keep an eye out cause I guarantee that he'll still be on his computer lurking around answering questions. Quote Link to comment Share on other sites More sharing options...
Loudcav Posted December 25, 2008 Report Share Posted December 25, 2008 yep even when he says hes taking a vacation he dosent Quote Link to comment Share on other sites More sharing options...
Team Nemesis-DJ Posted December 25, 2008 Report Share Posted December 25, 2008 (edited) Honestly ,there is no BETTER customer service period ....enough said .....we all know that ,that are regulars @ the shop ... Edited December 25, 2008 by Team Nemesis-DJ Quote Link to comment Share on other sites More sharing options...
sundownz Posted December 25, 2008 Report Share Posted December 25, 2008 Thanks guys - you caught me, I have been going through e-mails this morning Quote - Jacob Fuller - Owner, Sundown Audio - Sundown Audio on FACEBOOK - Please DO NOT PM ME -- use my email address -- [email protected] Link to comment Share on other sites More sharing options...
bobonit Posted December 25, 2008 Report Share Posted December 25, 2008 Oh yeah Jacob also gave me this NEW product that no one else has, and I know you guys are jealous of me. Sundown SWAG FTW !!! Quote 97 Maxima SE Bunch of shit going in, check out the build Build Log Link to comment Share on other sites More sharing options...
Loudcav Posted December 25, 2008 Report Share Posted December 25, 2008 Thanks guys - you caught me, I have been going through e-mails this morning see I knew you couldnt stay away Quote Link to comment Share on other sites More sharing options...
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