cjvue Posted January 11, 2013 Report Share Posted January 11, 2013 Sundown is far behind on emails, check their facebook. They've stated they will get around to them. Jacob's at CES too. ^^Yup they are. Just like everyone, I'm still waiting on my order to be shipped as well. My Build Log- T E A M S U N D O W N A U D I O - 2013 DbDrag WF SS1-2 - 5th Place 154.6db 2013 MECA Mod3 CA State Final Champ 153.4db Powered by: Sundown Audio Link to comment Share on other sites More sharing options...
IBleedMusick Posted January 11, 2013 Report Share Posted January 11, 2013 Should add Sundown to the title of this. Dre; I emailed Debbie and Jacob multiple times over a 2 week span, never got a reply. Ken I wouldn't reply you either J/K I have never had an issue getting in touch with at the very least with Debbie. Ordered sa 8 v1.5s from yar sale on caco 13 days ago. No response to receiving my money so I sent an email 6 days ago. No response. now 5 emails. 7 message in caco and the proof that sundown was active every day I sent a message to them. No response, no woofers. How's that cs? Rusty answers every time I call. Send him a message on fbook and he will call you by th end of the day You have ranted about this multiple times and I get it you sent money you want your woofers. The easiest way I have suggested to everyone else is to email [email protected] she is the only one in the office and usually responds the quickest if not call her she is in the office because I spoke to her last week about some e10's I ordered. Should add Sundown to the title of this. Dre; I emailed Debbie and Jacob multiple times over a 2 week span, never got a reply. x2 sent debbie a few and i rant because cs sucks I can understand you having issues but commenting and mentioning it when it honestly doesn't apply is a little much I have seen you mention it a few times in different places. I understand the issue but how many times are you going to mention it? We get it they suck right now, they are behind on their emails. Call the office and speak with Debbie 2013 Dodge Charger Build Log 1996 Ford Explorer XLT 5.0Build Log 2005 Honda Civic LX Coupe Build Log SMD SUPER SELLER!!!!My Selling Feedback Link to comment Share on other sites More sharing options...
IBleedMusick Posted January 11, 2013 Report Share Posted January 11, 2013 His fb said he's gone but the most luck I had with dealign with sundown was through email or threads on here...they gave me good CS just over a single SA-12.. my personal experience. Fi was pretty quick with me too. It's CES right now so that is a huge thing but you think they would leave someone at the shop or bring in a friend/family member to handle the business for a few days. My stepmom owns a bottling plant (jones soda/DR.Browns/Glass bottle stuff) when we are on vacation or something there is someone else who is in charge for that week or two... Coming from a family that has their business I don't see any reason for CS to die because of a trade show. JMHO Oh really well then send me some free soda I like Jones Sodas all flavors please on the house Can I atleast get a discount. 2013 Dodge Charger Build Log 1996 Ford Explorer XLT 5.0Build Log 2005 Honda Civic LX Coupe Build Log SMD SUPER SELLER!!!!My Selling Feedback Link to comment Share on other sites More sharing options...
OrionStang Posted January 11, 2013 Report Share Posted January 11, 2013 My issues were well before CES. ANd ill end with this, if they are so far behind and business is so good, maybe its time to hire a hand or two. Not just Sundown, but all these companies. SMD Super Seller My Feedback Thread Link to comment Share on other sites More sharing options...
cjvue Posted January 11, 2013 Report Share Posted January 11, 2013 My issues were well before CES. ANd ill end with this, if they are so far behind and business is so good, maybe its time to hire a hand or two. Not just Sundown, but all these companies. I agree. Without seeing some bottom line figures, I can't say that it will be viable for a business to higher more staff. Not to mention the cost to get new hires up to speed. My Build Log- T E A M S U N D O W N A U D I O - 2013 DbDrag WF SS1-2 - 5th Place 154.6db 2013 MECA Mod3 CA State Final Champ 153.4db Powered by: Sundown Audio Link to comment Share on other sites More sharing options...
CJ18 Posted January 11, 2013 Report Share Posted January 11, 2013 If for some reason you cannot get someone one the phone with us, I spend way too much time on here and can easily be reached via pm if you ever need anything. Link to comment Share on other sites More sharing options...
pstone11 Posted January 12, 2013 Author Report Share Posted January 12, 2013 Damn, I didn't intend to have a thread bashing Sundown, which I never mentioned... or any company for that matter. I am just frusterated that it is so tough to actually talk to somebody about an order these days. I appreciate that all of you guys have used your connects to get me in contact with some people and that is what I love about forums like this. I've talked to a couple owners and other folks today and I am happy now - order is in, build is about to get going! Check out StoneSounds to see my recent builds.Or look at the Flying White Facebook Page! Link to comment Share on other sites More sharing options...
CortezDTV Posted January 12, 2013 Report Share Posted January 12, 2013 i really think its more so its the weeks after holidays every company got swamped... and then they have ces prolly one of the biggest car shows.... i think a week off a year is ok.... but i do know the horrid feeling of having money and not being able to buy what you want!!! SCSB Santa Cruz Speaker Box Build logs: Daily Driver Lemon Marquis 2 american bass 750.1s 350.4 on 14 focal 6.5s sq 945 on 4 hertz tweeters Mystery subs http://www.stevemead...__fromsearch__1 The Mustang 'dubbed' Shirley the project from bullet holes to badass http://www.stevemead...cond-skin-time/ Link to comment Share on other sites More sharing options...
Trey_Dog650 Posted January 12, 2013 Report Share Posted January 12, 2013 Damn, I didn't intend to have a thread bashing Sundown, which I never mentioned... or any company for that matter. I am just frusterated that it is so tough to actually talk to somebody about an order these days. I appreciate that all of you guys have used your connects to get me in contact with some people and that is what I love about forums like this. I've talked to a couple owners and other folks today and I am happy now - order is in, build is about to get going! What did you order?!!! I wanna see what happens to the hummer! 13 Kia Forte Build! 07 Hyundai Accent Build ***Super Seller*** N8ball2013 And then he gets to say ok all you guys were right. im sorry for being a dummy poo poo head. Link to comment Share on other sites More sharing options...
Pro7 Posted January 12, 2013 Report Share Posted January 12, 2013 Please put 8 level 6s in that hummer. I am sure that now that you know who to contact you will get great cs from them I've gotten a blowjob and picked up my iphone behind her back to see what email notification I got from smd before Link to comment Share on other sites More sharing options...
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