SMD AMM1 does not turn on

[knowledge]

not even a week old and as excited as i was to have this I'm not to happy about it anymore! it turned on maybe like 3 times but only if i tapped it or moved it in a certain way, then shuts off immediately. thinking it was the new battery i just put in, i went ahead and got 2 more batteries with the same result of not turning on. look through the manual to see if i was doing something wrong and no answers. my only option was to open it and see whats going on inside, and in my surprisement after opening it, all my question were answered. not to mention it did not come with serial number.

the film for the buttons to the unit were some how folded when put together in result it cut contact from point A to point B for being so thin.

when i straightened out the film the unit works normally but every time i put the cover back on, the film goes right back to its memory position and unit won't turn on because of the fold.

[DubNDodge]

You are a bit ballsy to open that up when I believe there is a warranty that comes with it. Did you contact Steve or Tony yet? Also where'd you pick it up from?

[Broke_Audio_Addict]

You had a choice besides opening it up, warranty claim.

You probably voided that now I'm sure.

[rockFord_Expedition]

man that would be no fun.

I assume youve used the warranty contact info in the manual too get this resolved ASAP?

With it being as new as it is, I would have done that prior to taking it apart.

HHope you get it resolved

[Broke_Audio_Addict]

I just wonder if they will warranty it now.

How are they supposed to know you didn't cause the problem since you decided to open it?

I really would have contacted them first.

[Miguels]

his warranty was voided even before he got it.. there was no serial number when he got it..

[Broke_Audio_Addict]

One thing I do like is the wardenclyffe tower on the board,

tesla FTW.

[mothra]

i got 2 units from Sonic Electronics and both of them had no serial number. I had a similar issue with mine powering up than immediately turning off even though it was a fresh battery. I tried a few brand new batteries before it finally worked with one. seems to me that these units are very temperamental b/c my only works with the higher end Energizer battery. it does not work with regular Energizer or Duracell. BTW you'll get no where on posting on here b/c everyone is going to say it's your fault why it doesn't work and that you bought from an unauthorized dealer even though you didn't. If you have praise to be said about the units than you can post whatever you want, if you have anything neutral or negative to post than you'll get flamed. The one I have still doesn't have a serial number. If you contact D'Amore directly you'll be given a solution of sending the unit in on your dime. which is going to be the only route that will actually yield a result. I bought mine from SonicElectronics and the solutions was always to send it back and than after they process the return, they'll send you another one if they have it in stock.

[meade916]

If you have a problem with your unit, it is best to not open it up and start playing with it...voiding your warranty in the process. TBH i don't know what D'Amore is going to say or do about it now that it has been pulled apart.

[meade916]

i got 2 units from Sonic Electronics and both of them had no serial number. I had a similar issue with mine powering up than immediately turning off even though it was a fresh battery. I tried a few brand new batteries before it finally worked with one. seems to me that these units are very temperamental b/c my only works with the higher end Energizer battery. it does not work with regular Energizer or Duracell. BTW you'll get no where on posting on here b/c everyone is going to say it's your fault why it doesn't work and that you bought from an unauthorized dealer even though you didn't. If you have praise to be said about the units than you can post whatever you want, if you have anything neutral or negative to post than you'll get flamed. The one I have still doesn't have a serial number. If you contact D'Amore directly you'll be given a solution of sending the unit in on your dime. which is going to be the only route that will actually yield a result. I bought mine from SonicElectronics and the solutions was always to send it back and than after they process the return, they'll send you another one if they have it in stock.

Actually, the units work great with normal Duracell or Energizer batteries. On the Serial number thing, i really don't know anything about that. I have had returns from Sonic (who ARE AUTHORIZED Dealers) and they all have serial numbers. This tells me they don't pull them off. If you got 2 without a number on them then you should probably start playing the lottery with your luck. FYI: Every return from Sonic that has ever came back to my shop has worked fine with the exception of maybe 1. People use stuff and then return it or they don't use it right and return it. None the less 99% of all our complaints or returns have been unfounded or user error.

as for you saying "if you say anything negative you will get flamed"....what is that all about? I don't care if i own this forum or the product, i will tell you flat out that is BULLSHIT. I can't count how many times someone bitched about the product not working and within 3 pages of posts said "oh, it works now i just had to do this". Problem solved. But no flaming that i ever saw. If a product fails for no good reason, i will be on it like flies on dog poop but first i need to know it is actually failing. I can't count how many times someone sent me in a unit that was "not working" and i open it to find their cheap chinese 9v battery (that looks like it came directly out of their old Furby toy and into the unit.) A good Alkeline battery is essential.

We have had probes fail (a few manufacturer defects) or people flat out ripping them out of the socket. Stuff happens. Even when it is user error to this day i haven't charged anyone for harnesses or scratched CD's and usually ship on MY dime. Even when people email me saying they bought it 2nd hand from a friend. These products are a first of their kind and problems WILL happen...and we expect it. But failure rate is low.

Now whether D'Amore returns phone calls or Emails, i don't fully know any of the situation with that. They are not the same company as SMD. They are fully separate from me. So if you have had trouble contacting them in the past, that is something i cannot control.