One Big A**hole!
For all of you out there who've had to deal with an irate customer, this one
is for you. It's a classic!
In dealing with those 'special' customers we all love, an award should go
to the United Airlines gate agent in Denver for being smart and funny, while making
her point, when confronted with a passenger who probably deserved to fly as cargo.
A crowded United Airlines flight was cancelled. A single agent was rebooking a long
line of inconvenienced travelers.
Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down
on the counter and said, "I HAVE to be on this flight and it has to be FIRST
CLASS."
The agent replied, "I'm sorry sir. I'll be happy to try to help you,
but I've got to help these folks first, and I'm sure we'll be able to
work something out."
The passenger was unimpressed. He asked loudly, so that the passengers behind him
could hear, "DO YOU HAVE ANY IDEA WHO I AM?"
Without hesitating, the agent smiled and grabbed her public address microphone.
"May I have your attention please," she began her voice heard clearly
throughout the terminal. "We have a passenger here at Gate 14 WHO DOES NOT
KNOW WHO HE IS. If anyone can help him find his identity, please come to Gate 14."
With the folks behind him in line laughing hysterically, the man glared at the United
agent, gritted his teeth and swore. "F*** you!"
Without flinching, she smiled and said, "I'm sorry, sir, but you'll
have to get in line for that, too."