Everything except send him an alternator that lives up to what they claim. As someone in the market for a high amp alternator upgrade for my jeep TJ I am thinking twice.
You don't pay good money for a crap product. And you damn sure don't pay good money for even worse service. Mistakes happen, I get it. But mechman should have taken better care of the guy.
Exchanging the defective product, making the customer pay for the return shipping and then using a 2week cheapest service to get him an alternator that also doesn't work is UNACCEPTABLE.
In the very least they should have had the manager or owner of the company call him, apologize to him man to man and then sent that alternator out on oh say 2 or 3 day express? Not overnight but just a gesture of good faith.
Even if Mechman sent him two defective Alternators, an on the phone apology goes a LONG way for this customer.
I am small business owner. I would NEVER allow a customer to go through something like this without me personally doing EVERYTHING in my power to retain my good name.
Integrity is priceless. You can't buy it in a store. Once you've lost it, you've lost it.
Hey Mechman. You done screwed the pooch bro's. Wonder what the reviews look like for the Mean Green Alternator ..
1.Do you know what shipping to and from Hawaii costs. Most companies will make you pay return shipping on orders. and return it using standard shipping. and if its really that big of a deal ill reimburse him the $68 he paid for shipping just to keep Mechmans good name (i have no affiliation with mechaman just think they make a quality product and have quality service and i am willing to defend that)
2. while it is unfortunate that he got the wrong one then a defective one. thats just bad luck. you cant really pin the entire reputation of the company on this single instance. look and the 100's of other people who are beyond happy with their mechamn product and the mechman quality of service.
3 We have all received a bad product at one point in our lives. even the best of companies dont catch everything in their Q/C process. it happens thats what they make warranties for.
4