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We are very sorry that the original poster received the wrong alternator, that was our mistake. We shipped the item via the same method of shipping that the customer specified on the website, the only reason it was $101 is because the customer is in Hawaii, and that is what the automatic shipping calculator on our online store came up with. Had the customer placed the order over the phone when we originally spoke with him, the shipping probably would have been less, and we could have discussed lead times in depth. As for the package being delivered to the wrong address by the FedEx driver, we obviously have no control over that. The package was addressed to the address specified by the customer when he placed the order on our online store. Here is what we have done to attempt to make it right with the customer- - Replacement correct unit shipped to the customer free of charge -Customer is being refunded his $101 shipping charges -Customer is being sent an adjustable voltage boost module at no additional charge Hopefully this resolves the situation, as there is not much more that can be done on our end to help resolve the issue. I think it is also fair to point out that the customer was trying our product, because he couldn't get his Nations Electric alternators to last. This is not to say anything bad about Nations, but rather to point out that this vehicle is a commercial Taxi van that runs 24 hours a day with a fair amount of load in hot conditions, and has been through several alternators from another company. The customer's loads are potentially higher than what the alternator he purchased is rated to provide at idle, so it is not surprising that the voltage is low.

i posted before i saw mechman's post..... and as usual I WAS RIGHT. "business 101, you do this, you do that" lmao - please. This world is full of terrible customers. There are way more of those then terrible sellers. We gotta walk on eggshells so one of you lametards doesn't stick it to us and tell a one sided story on the internet. I just recently had a guy who was charged 8 bucks on amazon because we accidently undercharged shipping by sending both his products under one label. (he bought one one day and another the next). EIGHT BUCKS. No big deal, i didn't even think twice about it and just sent him the difference. He said "i'm a big fan, thanks" (among other things) and then he STILL wrote me a bad review. He actually was able to write TWO bad reviews because he purchased two products. Being in business can be fun but times like this make me want to hang it up. I can only imagine the type of people that alternator companies have to deal with on a daily basis. If you guys saw the peoples tore up cars and the most fucked up wiring you ever saw, like i see every other day...(people pulling up to the shop) it's not hard to understand that 95% of you have no business installing your own alternator.

Everything except send him an alternator that lives up to what they claim. As someone in the market for a high amp alternator upgrade for my jeep TJ I am thinking twice. You don't pay good money for a crap product. And you damn sure don't pay good money for even worse service. Mistakes happen, I get it. But mechman should have taken better care of the guy. Exchanging the defective product, making the customer pay for the return shipping and then using a 2week cheapest service to get him an alternator that also doesn't work is UNACCEPTABLE. In the very least they should have had the manager or owner of the company call him, apologize to him man to man and then sent that alternator out on oh say 2 or 3 day express? Not overnight but just a gesture of good faith. Even if Mechman sent him two defective Alternators, an on the phone apology goes a LONG way for this customer. I am small business owner. I would NEVER allow a customer to go through something like this without me personally doing EVERYTHING in my power to retain my good name. Integrity is priceless. You can't buy it in a store. Once you've lost it, you've lost it. Hey Mechman. You done screwed the pooch bro's. Wonder what the reviews look like for the Mean Green Alternator .. 1.Do you know what shipping to and from Hawaii costs. Most companies will make you pay return shipping on orders. and return it using standard shipping. and if its really that big of a deal ill reimburse him the $68 he paid for shipping just to keep Mechmans good name (i have no affiliation with mechaman just think they make a quality product and have quality service and i am willing to defend that) 2. while it is unfortunate that he got the wrong one then a defective one. thats just bad luck. you cant really pin the entire reputation of the company on this single instance. look and the 100's of other people who are beyond happy with their mechamn product and the mechman quality of service. 3 We have all received a bad product at one point in our lives. even the best of companies dont catch everything in their Q/C process. it happens thats what they make warranties for. 4 Business lesson 101 Sincere apologies cost you nothing, cement your reputation and earn you money. lots of money. As far as "bad shit happening". I can help you avoid this from happening in the first place- Test your alternator when it is done being built. While testing it, ensure you label it correctly. If a mistake happens, apologize profusely and make sure your customer is taken care of adequately. You don't have to go overboard but you can NEVER let your name be spoken of like this in such a public forum DIRECTLY to the people you market to. Business lesson 202- Marketing. It costs a ton of money to get one single customer to buy your product. That same customer, when fully satisfied, will bring you tons of business and they in turn will bring you business. In an industry such as yours, almost completely web based, you can't afford to rebound from this. That $68 you saved by sticking it this guy is going to cost you 10 fold in the very least to recover from. I have no sympathy for most failing businesses in this country. Many of you haven't got a clue. BTW I am member of oh probably 5 different forums -JeepForum.com, WranglerForum, Lightfighter, AR15.com and this one, just off the top of my head. That $68 you saved was your 1st mistake and your weak ass public "apology" on here was even bigger. business lesson 303....customers are NOT always right and a lot of times they are downright assholes. I have done the "apology" thing and taken excellent care of my customers only to watch them STILL shit on me. There is more to this bullshit story then is being told.

And the other side comes out. Funny how that works

mechman has a graph that shows this alternator only produces 125 amps at idle. your stock alternator could have made more at idle but may not have had the ending output of the 240

Ill be waiting for the my cars dead post when he cranks the voltage up to 20 volts lol

If the alternator is not performing to the voltage you want or if you do higher voltage batteries

So.... You are upset because of the charging voltage? Toyotas charge really low

Everything except send him an alternator that lives up to what they claim. As someone in the market for a high amp alternator upgrade for my jeep TJ I am thinking twice. You don't pay good money for a crap product. And you damn sure don't pay good money for even worse service. Mistakes happen, I get it. But mechman should have taken better care of the guy. Exchanging the defective product, making the customer pay for the return shipping and then using a 2week cheapest service to get him an alternator that also doesn't work is UNACCEPTABLE. In the very least they should have had the manager or owner of the company call him, apologize to him man to man and then sent that alternator out on oh say 2 or 3 day express? Not overnight but just a gesture of good faith. Even if Mechman sent him two defective Alternators, an on the phone apology goes a LONG way for this customer. I am small business owner. I would NEVER allow a customer to go through something like this without me personally doing EVERYTHING in my power to retain my good name. Integrity is priceless. You can't buy it in a store. Once you've lost it, you've lost it. Hey Mechman. You done screwed the pooch bro's. Wonder what the reviews look like for the Mean Green Alternator ..

I got no problem if someone wants to change there name but please dont go by two names at the same time, please dont make up imaginary friends to back up something you believe in, and dont pretend your someone else. If you find the need to do this then - Change your name, abandon the old one, tell everyone "this is my new name, i used to go by " "" and there wont be any problems. Thats all. Thanks.

I was mowing my lawn the other morning while waiting on the FedEx truck to show up, and as i was cleaning up it occurred to me that i could teach you guys a new trick. Some of you might know i spent 20 years at a commercial roofing company, 10 of those were on the roof. This is one of the first thing i learned as a young construction worker in the early 90's. This is the ONLY way to wrap a cord if you ask me. Try it! Leave me a comment! I have lots of little tricks i will upload them as i remember to upload them over time

Little video of magnetizing a "Team Sundown" motor in our machine; with a little more info on what exactly we are doing.

He also PMd me regarding the old school Memphis 4 channel that I'm selling saying he would send the money that day or the next. I've received about a couple of different messages at different times with him saying that same thing. The original conversation started on the 14th with two different times him stating he would pay. I'm thinking if he had paid and I'd waited that amount of time to ship, he would definitely be messaging in a hurry...

I blame Mechman because I was trying to power a small town with my minivan electrical before I had the kinks worked out, instead of just shutting the hell up and driving customers from point a to point b like a normal taxi.

260hp alt, for when amperage is slowing you down add power with an alt.

I tried giving him the benefit of the doubt, but when he tried comparing his 260 hp ( not amps but I guess horse power ) alt to the mechman I just knew he was an idiot. If he loved that other alt so much then why switch

Guys a blow off. Been telling me he was going to send the money for two weeks., Don't waste your time.

I cant even read the post. Reads f ed up

You guys are talking about the itch, Ive had the itch since 1989 which lasted for 7 years back then and I thought I had it completely out of my system, so I thought hehe. That same itch came back with a vengeance about 6 years ago, so several thousands of dollars later and 41 years old im hooked and there is no rehab facilities for us!!! Anyways I came across this posting and had to put my 2 cents in. Thanks for having me guys

No.

if he isn't I vote ban hammer for life.

Mechman comes to the rescue! Hope the Op is happy with that customer service. Props to Mechman.

I'm really getting sick of people joining just to bitch and dump on a company and 99% of the time it turns out OP is a fucktard lacking in knowledge and/or lying through their teeth.

OP should pay MechMan back for shipping. Sounds like the only bad CS here was that from FedEx

ha ha ,I had a crazy supervisor, at one of my many jobs... if I didn't wrap up the extensions this exact way , he would have a shit fit.! sometimes I'd tie knots purposely ,just see him flip out, it was great !!! & yes this is the correct/only way to wrap up extensions, thank you,sir.!

I barely get my shoes tied.

Kyle has been one of the best to do business with, when I tell you this box was almost bomb proof Im not kidding! The 10k I bought from him arrived just as described MINT! Not on bad thing to say about him. I would never hesitate to do business with him again. Now if you gentlemen will excuse me I have about 40 $ worth of pink pnuts to clean up Hahahaha, thanks kyle!

This line kills me "Look at the 100s of other happy customers. Lets just throw this 1 unhappy customer under the bus because there's 100s of other pleased customers in teh Earthz!" Excellent customer service there.

Everything except send him an alternator that lives up to what they claim. As someone in the market for a high amp alternator upgrade for my jeep TJ I am thinking twice. You don't pay good money for a crap product. And you damn sure don't pay good money for even worse service. Mistakes happen, I get it. But mechman should have taken better care of the guy. Exchanging the defective product, making the customer pay for the return shipping and then using a 2week cheapest service to get him an alternator that also doesn't work is UNACCEPTABLE. In the very least they should have had the manager or owner of the company call him, apologize to him man to man and then sent that alternator out on oh say 2 or 3 day express? Not overnight but just a gesture of good faith. Even if Mechman sent him two defective Alternators, an on the phone apology goes a LONG way for this customer. I am small business owner. I would NEVER allow a customer to go through something like this without me personally doing EVERYTHING in my power to retain my good name. Integrity is priceless. You can't buy it in a store. Once you've lost it, you've lost it. Hey Mechman. You done screwed the pooch bro's. Wonder what the reviews look like for the Mean Green Alternator .. 1.Do you know what shipping to and from Hawaii costs. Most companies will make you pay return shipping on orders. and return it using standard shipping. and if its really that big of a deal ill reimburse him the $68 he paid for shipping just to keep Mechmans good name (i have no affiliation with mechaman just think they make a quality product and have quality service and i am willing to defend that) 2. while it is unfortunate that he got the wrong one then a defective one. thats just bad luck. you cant really pin the entire reputation of the company on this single instance. look and the 100's of other people who are beyond happy with their mechamn product and the mechman quality of service. 3 We have all received a bad product at one point in our lives. even the best of companies dont catch everything in their Q/C process. it happens thats what they make warranties for. 4 Business lesson 101 Sincere apologies cost you nothing, cement your reputation and earn you money. lots of money. As far as "bad shit happening". I can help you avoid this from happening in the first place- Test your alternator when it is done being built. While testing it, ensure you label it correctly. If a mistake happens, apologize profusely and make sure your customer is taken care of adequately. You don't have to go overboard but you can NEVER let your name be spoken of like this in such a public forum DIRECTLY to the people you market to. Business lesson 202- Marketing. It costs a ton of money to get one single customer to buy your product. That same customer, when fully satisfied, will bring you tons of business and they in turn will bring you business. In an industry such as yours, almost completely web based, you can't afford to rebound from this. That $68 you saved by sticking it this guy is going to cost you 10 fold in the very least to recover from. I have no sympathy for most failing businesses in this country. Many of you haven't got a clue. BTW I am member of oh probably 5 different forums -JeepForum.com, WranglerForum, Lightfighter, AR15.com and this one, just off the top of my head. That $68 you saved was your 1st mistake and your weak ass public "apology" on here was even bigger.

I think...... im not sure..... but i got a feeling i know where this is going. Tuned in

Im not sure how it looks bad. Flushed in all the gauges. Worked with the body lines you had took the steps to make it look like it could have been factory. Throw in flawless body work and a professional color match and it gets the thumbs up here.

Made an even swap for some SMD LED meters the other day. He sent his out with me about to leave on vacation and knowing I wouldn't be getting his product to him as quickly as he got my product to me. It didn't matter, he didn't hesitate to send it as FAST as humanly possible. I received it in like two days, perfect condition and couldn't have been happier. If you EVER get a chance to do business with Kyle(or Laura) you won't find a better person/people to do it with. Top notch.